The posting
Investigate complex cases. Protect customers. Make a real impact.
Do you enjoy uncovering facts, solving complex cases, and making evidence-based decisions? Are you passionate about customer protection, banking products, and identifying the root cause behind issues?
Join Morgan Stanley's U.S. Banks Non-Financial Risk team in Budapest and put your investigative skills to work on cases that matter. In this role, you'll review customer complaints, lending activities, account transactions, and conduct-related matters, helping ensure fair outcomes for customers while strengthening controls across the bank.
This is an excellent opportunity for professionals from Fraud Investigations, Financial Crime, AML/KYC, Transaction Monitoring, Consumer Banking, Lending Operations, Credit Risk, Internal Audit, Compliance, or Complaints Investigations who want to apply their expertise in a highly analytical, international environment.
Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.
What you'll do in the role:
- Investigate customer complaints, lending issues, account activity, and conduct-related concerns
- Review customer records, transactions, servicing systems, call recordings, and supporting documentation
- Analyze evidence from multiple sources and make balanced, well-supported decisions
- Identify root causes, operational gaps, emerging risks, and control weaknesses
- Prepare clear investigation summaries and responses for customers, regulators, and stakeholders
- Escalate potential regulatory, legal, conduct, or systemic concerns
- Contribute to process improvements that enhance customer outcomes and strengthen controls
- Support the use of technology and AI to improve investigations and case management
What you'll bring to the role:
- 4–8 years of experience in Fraud Investigations, Financial Crime, AML/KYC, Transaction Monitoring, Consumer Banking, Lending Operations, Credit Risk, Compliance, Internal Audit, Complaints Handling, or Regulatory Investigations
- Strong knowledge of banking, lending, credit products, or customer account lifecycles
- Excellent investigative and analytical skills
- Ability to assess facts objectively and make evidence-based decisions
- Strong written communication and documentation skills
- Sound judgment and confidence handling sensitive or complex cases
- Ability to manage multiple investigations while maintaining high quality standards
- Strong attention to detail and a naturally curious mindset
Why join us?
- Work on challenging investigations with real customer, business, and regulatory impact
- Build expertise across consumer banking, lending, compliance, conduct risk, and non-financial risk
- Partner with global teams across Compliance, Legal, Risk, and Operations
- Develop valuable skills in root-cause analysis, risk assessment, and regulatory investigations
- Grow your career in an international environment that values curiosity, ownership, and professional developmen
WHAT YOU CAN EXPECT FROM MORGAN STANLEY:
At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.
To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.
Certified Persons Regulatory Requirements: If this role is deemed a Certified role and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks.
Flexible work statement Interested in flexible working opportunities? Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more.
Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.
Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.
For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.
