Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 4 days ago

LMS Administrator

MSX International262 open roles

Where
Irvine, CA, United States, Remote
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowLMS AdministratorMSX International · Irvine, CA, United States, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MSX International's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.5% of postings close within 7 days. Measured by our own scanner across the market. MSX International postings stay open a median of 32 days.

Share of postings closed within
  1. 1.8%1 day
  2. 4.0%3 days
  3. 8.5%7 days
  4. 15.4%14 days
  5. 34.1%30 days
This job: posted 4 days ago

MSX International median: 32 days open

The posting

Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

The LMS Administrator — Learner Support is a long-term role responsible for helping learners, managers, and internal stakeholders use our automotive client’s learning platform successfully. The position combines day-to-day LMS administration, learner issue resolution, and disciplined support operations.

The administrator serves as a primary point of contact for learner-facing issues involving access, navigation, assignments, enrollments, completions, learning history, assessments, and certifications. They resolve requests within their approved permissions and documented procedures, investigate issues requiring additional review, and coordinate escalation to business owners, technical teams, or other designated support resources when the resolution is outside their authority.

This role also maintains accurate tickets and support documentation, identifies recurring issues, and helps sustain the long-term support model.

Key Responsibilities

Learner support and issue resolution (45%)

  • Receive, assess, prioritize, document, and respond to learner and stakeholder requests through approved support channels.
  • Resolve common LMS issues within approved access and procedures, including navigation, course access, enrollment guidance, assignment questions, and completion or certification inquiries.
  • Investigate missing or incorrect learning history, completions, assessment results, and assignments; gather evidence and route data or configuration corrections to the authorized owner when needed.
  • Keep requesters informed, follow escalated cases through resolution, and confirm that the learner-facing issue is closed.
  • Recognize recurring issues and identify when an apparent individual request may reflect a broader configuration, data, access, or process problem.

LMS administration within approved authority (25%)

  • Perform assigned LMS administrative activities in accordance with approved permissions, business rules, and change procedures.
  • Support learner-profile, enrollment, class, assignment, and learning-record inquiries using available administrative tools and documented workflows.
  • Validate the impact of approved changes on learners and flag unintended effects on brand access, assignments, certifications, or reporting.
  • Maintain accurate records of administrative actions and escalate requests requiring restricted permissions, policy decisions, or technical intervention.

Support operations and knowledge management (15%)

  • Maintain the approved support queue, categories, routing guidance, response templates, and escalation records.
  • Create and update FAQs, knowledge-base articles, troubleshooting guides, and learner-facing instructions based on approved and tested processes.
  • Document repeatable procedures for intake, investigation, resolution, escalation, communication, and closure.
  • Work with the designated support lead to improve service processes as support volumes and issue patterns change.

Reporting and continuous improvement (10%)

  • Provide regular reporting on ticket volume, issue types, aging, escalations, resolutions, and recurring learner concerns.
  • Identify gaps in guidance, training, configuration, or handoffs and recommend practical improvements.
  • Share learner-impacting trends with the appropriate LMS, business, reporting, and technical owners.

Transition and handoff support (5%)

  • Participate in support-readiness activities, relevant UAT scenarios, cutover preparation, and hypercare.
  • Receive knowledge transfer from the contract Transition Management Lead and other implementation resources.
  • Help maintain the long-term support procedures, contacts, and escalation paths after the transition team’s work concludes.

Qualifications

Required Qualifications

  • Bachelor’s degree in a relevant field or equivalent combination of education and professional experience.
  • Experience supporting or administering an LMS in a learner-facing environment.
  • Experience investigating learner access, enrollment, assignment, completion, or training-record issues.
  • Experience managing requests through a ticketing or case-management process, including documentation, follow-up, and escalation.
  • Ability to perform administrative tasks carefully within defined permissions and approval requirements.
  • Strong customer-service skills, clear written communication, sound troubleshooting judgment, and attention to record accuracy.
  • Proficiency with Microsoft Office and collaborative tools such as Teams and SharePoint.

Preferred Qualifications

  • Experience administering or supporting SAP SuccessFactors Learning.
  • Familiarity with Cypher Learning or an LMS transition.
  • Experience supporting instructor-led training, certifications, assessments, or technical-training programs.
  • Experience creating knowledge-base articles, FAQs, QRGs, or support procedures.
  • Familiarity with tiered support models, service reporting, and ticketing platforms.
  • Experience supporting automotive retail learners or distributed field teams.

Compensation and Benefits

Salary Range: Commensurate with experience | To be confirmed by HR/Recruiter

Benefits: Organizational benefits to be provided by recruiter or HR representative.

Work Environment

  • Hybrid; Fountain Valley / Irvine, CA, with the option for a remote work environment with flexibility for in-person collaboration, stakeholder engagement, and client site visits as needed.
  • Standard business hours with flexibility for transition-driven demands, hypercare coverage, and support-volume fluctuations.
  • Occasional travel to client sites, company locations, or team events as requested.

Additional Information

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $75K to $105K based on current experience.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against MSX International's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on MSX International's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    MSX International's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.