The posting
Job Description
At MTN Cameroon we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.
As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!
Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals.
Our values dubbed, LIVE Y’ello, are the cornerstone of our culture.
Lead with Care
Can-do with Integrity
Collaborate with Agility
Serve with Respect
Act with Inclusion
Responsibilities
Operational Delivery:
Data Center Operations and Environmental Resilience: • Coordinate day-to-day and 24/7 operational readiness of data center rooms, racks and hosted physical infrastructure. • Monitor and coordinate availability of power, UPS, cooling, temperature, humidity, housekeeping and physical environmental controls, escalating threshold breaches and recurring risks. • Drive preventive maintenance, health checks, firmware lifecycle follow-up and remediation plans for data center hardware and supporting facility components.
• Coordinate incident response, restoration support, root-cause follow-up and closure of actions affecting infrastructure availability, reliability, security or performance. • Maintain site operating standards, readiness checklists, emergency contacts, escalation paths and periodic operational reports.
Capacity, Space and Asset Lifecycle Management: • Maintain accurate inventory and rack/space records for servers, storage, SAN, network appliances, tape libraries and other hosted equipment, including updates in approved asset and DCIM tools. • Perform capacity planning for whitespace, racks, power, cooling and connectivity; identify constraints and recommend expansion or optimization actions. • Coordinate equipment receipt, labeling, rack allocation, installation, commissioning, relocation, decommissioning and removal in line with approved change and security procedures. • Coordinate legacy and end-of-life equipment evacuation, secure holding, data-wipin • workflow and disposal hand-offs, ensuring segregation of duties for independent verification. • Support infrastructure refresh, data center modernization, consolidation and strategic transformation initiatives.
Governance, Security, Risk and Audit Readiness: • Enforce physical access control, visitor and contractor supervision, work permits, escort requirements and intervention records. • Maintain evidence and records required for audits, controls, policies, disaster recovery exercises, asset lifecycle reviews and remediation trackers. • Identify single points of failure and operational risks; maintain mitigation actions covering power, cooling, spares, obsolescence, access, environmental conditions and vendor support. • Support implementation and operational adoption of backup, recovery, data archive, IT asset management, data wiping, business continuity and disaster recovery requirements. • Ensure decommissioning activities protect MTN information and equipment through approved wiping, verification, release and disposal controls.
Vendor, Contractor and Stakeholder Coordination: • Plan, supervise and document third-party interventions within data center facilities, confirming scope, access, safety, quality and closure evidence. • Manage operational follow-up with OEMs and support partners, including health checks, firmware status, spares, service performance, SLA issues and escalations. • Coordinate with Facilities/M&E, Network, Security, Service Operations, Architecture, PMO, Business Risk, internal platform teams and hosted-service stakeholders. • Provide data center inputs to projects, site surveys, solution designs, implementation plans, commissioning schedules and service transition activities. • Maintain effective communication and ensure intervention outcomes are reflected in inventory, rack, capacity and operational records.
Service Performance, Reporting and Continuous Improvement: • Produce periodic dashboards and reports covering availability, incidents, changes, capacity, environmental performance, lifecycle risks, vendor actions, access and compliance. • Monitor agreed KPIs and SLAs, highlight trends and exceptions, and drive corrective and preventive actions. • Promote process optimization, automation, accurate labeling, improved tooling, standardization and operational discipline. • Maintain handover and continuity documentation, coach backup resources and support • structured knowledge transfer to reduce single-person dependency. • Contribute to budget inputs for maintenance, tooling, spares, capacity expansion, contractors and modernization initiatives.
Health, Safety and Ways of Working: • Ensure interventions follow applicable safety controls and that appropriate PPE and insulated/anti-static tools are available and used. • Coordinate orderly storage, cleanliness and safe movement of equipment within data center areas. • Work collaboratively, communicate with candor, maintain confidentiality and act with accountability and integrity.
Staff Leadership and Management: • Ability to work in a team • Responsible for self-learning and development with guidance from the Manager • Ensure cohesive working with the CoE • Accountable for meeting and prioritizing own targets / deadlines • Provide information to the Manager on work accomplishments, individual / team challenges • Lead team meetings and contribute on specialist / technical areas when required • Review performance metric dashboards prepared on various performance metrics and provided input to the manager
Governance: Operational, Tactical and Strategic Meetings: ● Provide input on all projects initiated within the unit and across the IS Division ● Review key risks, issues and dependencies and set mitigation actions ● Provide input in strategic meetings when required ● Provide inputs into risk mitigation and controls ● Provide input into the preparation of proposals on change initiatives, policies, and procedures
Escalations: ● Manage and resolve escalations that have impact on critical path of service delivery ● Escalate issues that will result in significant time, scope, employee/customer or cost impact if not resolved ● Manage and provide solutions to issues that require formal resolution
Function Tactical: ● Provide input into all projects initiated ● Provide input into establishing objectives, targets, and budgets for the function as applicable ● Identify and document key risks, issues and dependencies and set mitigation actions ● Prepare documentation required for sign-off / making decisions regarding tactical changes
Performance: ● Review performance against agreed KPIs and their compliance to SLAs and reverse SLAs ● Review and monitor plan for continuous improvement ● Ensure execution in alignment with divisional strategy ● Continuous performance monitoring and adjust strategy and actions to deliver targets
Reporting: ● Report on a periodic basis relating to progress made within the function and in accordance with the measurement metrics set by the organisation ● Report on an ad hoc basis on specific projects, as required
Compliance: • All employees are the first line of compliance defense and are expected to act as Compliance Champions in their respective roles. • Employees must comply fully with all applicable legislation, regulations, policies, standards, and procedures in the execution of their day to day responsibilities. • Any act of negligence or non compliance by an employee will be addressed in accordance with the MTN Cameroon Disciplinary Policy. • Employees are required to attend scheduled compliance training, proactively report, and escalate any compliance concerns, issues, or failures. • With the support of the Compliance Champions and the Risk & Compliance (R&C) team, employees are expected to review and update compliance obligations, compliance risks, and control testing activities within their respective units.
Qualifications
Education:
- Minimum Bachelor's degree IT, Electrical Engineering or related field
- Data centre operations certifications (CDCP, Cisco DCTECH) preferred
Experience:
- Minimum 3 years in data centre operations or IT infrastructure support
- Functional Knowledge:
- Data centre operations and DCIM
- Server hardware (Dell, HP, IBM)
- Power and cooling systems
- Physical security
- Asset management
Skills:
- Operational coordination
- Attention to detail
- Asset management
- Problem-solving
- Teamwork
Behavioural Qualities:
- Analytical thinking and problem-solving
- Customer-centric mindset
- Collaboration and teamwork
- Attention to detail
- Initiative and self-motivation
- Adaptability in a fast-changing environment
- Ethical conduct and integrity
