The posting
Job Description
Overview
This position is responsible for a range of superannuation and administration activities which are part of the Administration Division, relating to the administration of our clients Superannuation products.
The purpose of the role is to ensure that the clients/members are receiving the desired level of administration service within MUFG RS agreement with Trustees. The role will primarily involve processing and peer reviewing of administration items such as payment processing, communications, and account updates and maintenance. It will require complex problem solving, establishing new pensioner memberships, working collaboratively with other administration and Contact Centre staff members and learning new skills to progress to the next level.
These roles will be based in our Perth, WA office, with a hybrid working arrangement. We’re looking for candidates who are either currently based in Perth or able to regularly work from our Perth office.
Key Accountabilities and main responsibilities
- Processing of defined benefits and related activities within agreed internal and client Service level Agreements (SLA’s).
- Conduct personal work queue sweeps to ensure all due work items have been completed on a daily basis.
- Support Team Leader/Manager together with your other team members in fostering day-to-day collaboration and positive teamwork to ensure that your teams’ objectives are achieved
- Escalate items being impacted by IT issues or reliance on other areas with team leader every 24 hours after raising a corresponding/formal request following MUFG RS/Teams escalation procedures.
- Advise specialists and team leader as soon as there is a risk of service standards not being met.
- Take on rework feedback from Team Leader or other Specialists and proactively put in place measures to reduce personal rework rate to below 2% whilst ensuring efficiency targets of 80% are met.
- Action any formal complaint requests for information immediately or within 24 hours of receipt
- Comply with legislative (eg AML, SIS) and licence (eg AFSL, RSE) obligations, including the maintenance of up-to-date self-development of required skills and scheme/fund knowledge.
- Identify or suggest at least one productivity or process improvement annually
- Display behaviours where problems are raised with proposed solutions
- Show initiative for project work
- Liaise with internal and external clients where applicable
- Ensure accurate reporting of Enlighten Statistics.
- Participate in team meetings and huddles proactively raising issues/solutions relating to day to day operations.
- Continuously update procedural documents/databases where applicable.
- Always follow MUFG RS Core Values
The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.
Experience & Personal Attributes
- Extensive hands on experience in the administration of Superannuation (minimum of 2 years)
- Comprehensive knowledge of superannuation legislation and procedures
- Experience with the principles of administration and operations is desirable
- Excellent communication skills both verbal and written
- Excellent organisational and interpersonal skills
- Excellent Word and Excel skills
Some of our Employment Benefits
- FlexiWorks – enabling our employees to work in the office and at home
- Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
- Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose.
- Talent Referral Program
- Salary Sacrificing via Superannuation
- Employee Assistance Program
- Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support
- Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft
- Novated Car Leasing
Culture at MUFG Pension & Market Services
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential.
We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.
How to apply
Ready to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role.
Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.
Background Checks
Please note that all successful applicants are required to undergo background checks that include Police Checks and Work History Verification.
About Us
MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.
Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.
A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.
Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.
By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.
MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.
We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.
Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.
