The posting
Job Description
Overview
To provide effective operational leadership, planning and staff development to the team. This role will be responsible for driving high team performance, ensuring delivery in accordance with agreed SLAs and ensure that work produced by the team meets defined quality standards.
Key Accountabilities and main responsibilities
Strategic Focus
- Responsible for building high performing teams to ensure service levels are met and to prioritise and adapt work to align with organisational goals.
- Work in partnership with the broader leadership team to drive strategic direction and provide effective leadership.
- Deliver and champion continuous improvement initiatives to ensure that best practice is incorporated into the business
- Establish and maintain strong working relationships with key internal and external stakeholders, to ensure alignment with and delivery of customer centric solutions against the overall strategy
- Support the implementation and embedding of any strategic initiatives to improve quality, performance and efficiency of the teams to facilitate best practice claims service for members
- Contribute towards the development, implementation and management of the division’s strategies to meet MUFG Pension & Market Services’ corporate objectives.
Operational Management
- Support the effective use of Resource Planning and Workforce Planning & Quality tools to ensure optimal utilisation of resources with focus on individual and team performance accountability
- Perform administrative work including enrolment, contribution, termination and switching for Occupational Retirement Schemes Ordinance schemes
- Perform checking on regular reports to clients and members
- Ensure delivery of accurate and timely data inputs
- Monitor quality and efficiency of workflow activities to ensure SLA’s and overall team targets are achieved
- Handle follow-up requests and complaints from members, employers, fund managers, external trustees and authorities. Escalate to senior upon finding irregularities.
- Perform checking on regular reports to clients and members
- Maintain effective communication to ensure that team members are kept up to date with any changes to procedures, legislation, or corporate issues
- Provide superior service to all stakeholders by ensuring service level agreements and quality standards are met.
- Participate and complete pre and post system testing of enhancements on an as needed basis
- Rostering of staff to ensure adequate coverage for daily/ weekly operations
- Pensions statutory and internal statistical reporting
- Allocation of work to ensure effective operation of the team
- Assist Manager in performing other ad-hoc duties and projects, and serve as cross support for other Teams as needed
People Leadership
- Drive organizational culture where employees are engaged and motivated through demonstrated leadership effectiveness
- Actively develop team members to performance in role, set goals and develop clear plans to achieve their personal goals and overall business objectives;
- Plan and manage workload of subordinates and share best practices across teams
- Deliver consistent leadership practices, behaviors and principles including 1:1 meetings, coaching, reward and recognition focus, expectation setting and performance development.
- Provide ongoing support, development, training and mentoring to team members
- Participate in and adhere to the Performance Management process and be proactive in identifying and addressing training needs for team members
- Support the development of new procedures and updates to existing procedures, including the identification and facilitation of appropriate training
- Provide technical and scheme knowledge to the team to ensure team goals are achieved and service standard requirements met. Keep abreast of all changes to scheme business rules and legislative changes.
Governance & Risk
- Driving delivery of projects and ad-hoc tasks while ensuring full compliance with relevant Legislations and Regulations
- Support a strong culture of good conduct and compliance within the team of adherence to legislative, compliance, policy and procedural requirements
- Support the development of a risk management culture, and effectively limit risk exposure to MUFG Pension & Market Services with strategies to mitigate risk
- Ensure total compliance with statutory regulations including the mitigation of operational risk through the effective use of the incident management framework
- Leverage expertise to ensure that regulatory frameworks and compliance requirements are met, with adequate controls place
The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.
Experience & Personal Attributes
- Minimum 5 years of pensions fund administration experience
- Proven people leadership experience and skills
- Strong knowledge of Pensions regulations
- Proven ability to provide effective leadership within a team, including mentoring, coaching and development of the team to achieve individual and team objectives
- Ability to identify and resolve issues escalated by the team
- Strong organisational and planning skills with the ability to manage conflicting priorities and ensure SLA’s are met
- Excellent interpersonal, relationship management and presentation skills
- Ability to prioritise and manage conflicting priorities
- Strong interpersonal and communication skills in a team leadership position
- Intermediate knowledge of MS Office and other software packages
- Good command of English and Chinese
- *Please note, work visa sponsorship will not be provided
About Us
MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.
Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.
A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.
Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.
By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.
MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.
We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.
Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.
