The posting
Job Description
Overview
The Business Analysis Lead, Fund Operations is responsible for leading business analysis, solution design, and change delivery activities across the Fund Administration domain.
The role serves as the strategic business analysis lead for fund-related capabilities, platforms, and transformation initiatives, ensuring business requirements are translated into scalable, compliant, and customer-focused solutions that support operational excellence, regulatory obligations, and business growth.
Reporting to the Head of Business Analysis, the role partners closely with Operations, Technology, Risk & Compliance, Finance, and Transformation stakeholders to drive the successful delivery of strategic initiatives and continuous improvement opportunities across the Fund Solutions portfolio.
The role also provides leadership, coaching, and capability development for Business Analysts supporting the Fund Operations domain.
Key Accountabilities and main responsibilities
Strategic Focus
- Lead business analysis strategy and delivery across the Fund Operations portfolio.
- Act as a trusted advisor to business leaders on fund administration processes, system capabilities, and transformation opportunities.
- Drive alignment between business objectives, regulatory requirements, and technology-enabled solutions.
- Partner with Technology, Operations, and Transformation teams to define and prioritise investment roadmaps and enhancement initiatives.
- Identify opportunities to improve automation, operational efficiency, controls, and customer outcomes.
- Ensure solution designs support future scalability, regulatory compliance, and business growth.
- Contribute to strategic planning and enterprise change initiatives impacting the retirement solutions business.
Operational Management
- Lead end-to-end business analysis activities for change initiatives impacting Fund Operations platforms and processes.
- Oversee requirements elicitation, process analysis, business case development, solution design, and implementation planning.
- Facilitate stakeholder workshops to identify business needs, pain points, and future-state opportunities.
- Ensure business requirements are clearly documented, validated, and traceable throughout delivery lifecycles.
- Drive impact assessments across operational processes, controls, regulatory obligations, and customer outcomes.
- Provide leadership during testing, implementation readiness, and post-implementation stabilisation activities.
- Act as escalation point for complex business, system, and process issues within the Fund Operations portfolio.
- Promote consistency and quality across business analysis methodologies, artefacts, and governance standards.
People Leadership
- Lead, mentor, and develop Business Analysts supporting Fund Operations initiatives.
- Build team capability in business analysis, stakeholder management, process improvement, and solution design.
- Provide coaching, performance feedback, and career development support.
- Drive effective resource planning, workload management, and delivery prioritisation.
- Foster a culture of collaboration, accountability, continuous improvement, and customer focus.
- Develop trusted relationships with senior stakeholders across Operations, Client Services, Finance, Technology, Risk & Compliance, and Transformation functions.
- Facilitate alignment between business priorities and technology delivery strategies.
- Communicate project impacts, risks, dependencies, and delivery outcomes effectively.
- Influence decision-making through data-driven analysis and business insight.
Governance & Risk
- Ensure all changes comply with regulatory requirements, internal policies, and operational risk frameworks.
- Support audit reviews, control assessments, and regulatory engagements related to Fund Solutions.
- Identify, assess, and mitigate delivery, operational, and compliance risks.
- Maintain strong governance and quality assurance practices across the change lifecycle.
- Promote a risk-aware culture and ensure solution designs maintain appropriate control frameworks.
The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.
Experience & Personal Attributes
- Minimum 8-10 years' Business Analysis experience within financial services or regulated industries.
- Demonstrated experience leading large-scale business and technology transformation initiatives.
- Strong understanding of fund administration, pension administration, registry services, or similar operational environments.
- Proven leadership experience with responsibility for coaching and developing others.
- Strong stakeholder management, influencing, and communication skills.
- Experience working across cross-functional business and technology teams.
- Highly analytical, structured, and outcome-oriented.
- Strong understanding of governance, compliance, and operational risk practices.
- Tertiary qualification in Business, Finance, Information Systems, or a related discipline.
About Us
MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.
Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.
A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.
Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.
By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.
MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.
We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.
Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.
