The posting
Job Description
Overview
This role responsible for managing the people, processes and systems supporting Fund Services Investment Operations team which provides middle and back-office outsourcing services to investment managers and financial institutions. The role involves the day-to-day management of the overall team, design and implementation of new products and services as well as managing client deliverables.
Key Accountabilities and main responsibilities
Strategic Focus
- Manage and develop the Investment Operations team to build a high performing team with focus on Client Service Delivery, Operational Risk Management and Product and Service Knowledge
- Partner with business sponsors on business initiatives to develop new products and services for clients
- Develop a deep understanding of each client to ensure the firm is well placed for the provision of solutions and client service
- Accountable for delivery of continuous improvement project work to improve service quality and drive efficiency such as automation
- Seek to control costs by using cost management techniques/methods coupled with change control
- Accountable for the Profit and Loss (P&L) of the business unit, ensuring profitability while actively minimising and reducing Significant Income Contributions (SIC)
Operational Management
- Drive a culture of service and operational excellence that promotes continuous improvement and identification of best practice across all teams
- Manage the daily delivery of services to clients driven by client SLA’s and KPI’s
- Identify, monitor, analyse and control business unit costs and outcomes to ensure they meet financial objectives
- Accountable for ensuring client deliverables are completed on time whilst implementing controls to maintain a high standard of accuracy (and minimal to no errors)
People Leadership
- Provide senior leadership and direction to all operational managers and team members to ensure the development of a high-performing team, including coaching and development, effective performance reviews and quality selection decisions
- Manage and develop the Investment Operations team both locally and offshore in India
- Build a high performing and accountable team focused on client service delivery, operational risk management, product and service knowledge
- Manage and deliver end to end unit pricing function
- Foster a highly engaged working environment
- Staff performance management – manage, resource, motivate, develop and support the continuing personal & professional development of all team members
- Development and training of staff in accordance with operational objectives and core values of MUFG Pension & Market Services, contributing to succession planning and individual career development of the staff
Governance & Risk
- Ensure the development of a risk management culture, and effectively limit risk exposure to MUFG Corporate Markets with strategies to mitigate risk
- Implement effective governance for business and systems changes within the team
- Responsible for implementing quality assurance processes that drive the continuous improvement
- Define quality objectives and standards for the Investment Operations team to measure and monitor client service delivery to KPIs and SLAs
- Create risk mitigation strategies to anticipate, assess and resolve client service delivery
- Promote a culture of risk and compliance awareness
- Ensure that all MUFG Pension & Market Services information security policies, processes and procedures are followed, review of information security breaches, and periodic reviews of information security requirements for relevant business unit IT systems and processes
The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.
Experience & Personal Attributes
- 10+ years of experience in a similar role and 5+ years of managerial experience
- Experience from within the custody, investment administration or investment management industries
- Accounting qualification (CPA, CA) is preferable, otherwise a Bachelor’s Degree in Accounting, Finance, Business or similar
- Strong financial product experience with an in-depth knowledge of securities / assets settlements, trade flow and custody of assets
- Experience in managing P&L statements to drive financial performance and ensuring operational profitability
- Experience in driving initiatives focused on simplifying and standardising processes (e.g. through automation) to enhance efficiency and promote smarter working practices is desirable
- Strong business acumen with proven ability to drive profitability
- Good working knowledge of corporate actions, mandate compliance and investment performance reporting
- Ability to lead multiple and diverse teams across various operational disciplines
- Exceptional leadership skills and capabilities – strong people leader.
- Risk management experience with a focus on development of controls
- Proficient in Microsoft Suite, leveraging tools like Excel, PowerPoint, and Word to enhance productivity and streamline reporting processes
About Us
MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.
Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.
A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.
Our MUFG Corporate Markets division provides clients with a comprehensive corporate market offering that connects issuers to their stakeholders. Our uniquely integrated range of corporate markets capabilities includes shareholder management and analytics, stakeholder engagement, share and unit registry, employee share plans, and digital and print communications. We also offer company secretarial support, as well as various specialist offerings such as insolvency solutions. We operate in twelve countries throughout Australasia, Asia, Africa, the Middle East, United Kingdom and Europe.
Our teams combine a wealth of industry experience with a rigorous focus on client management to deliver a premium service underpinned by market leading digital technology provided by our Technology division.
MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.
We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.
Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.
