The posting
Do you want your voice heard and your actions to count?
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.
Position Summary:
The Digital Channels team consists of Product Managers, Business Analysts, and Project Managers who develop online and connectivity banking products designed to address customers’ banking requirements. This position is for a Product Manager with expertise in Client Access Management for integrated digital channel applications that utilize both portal-based and API/File connectivity. Responsibilities include ensuring secure access and compliance with regulatory standards while managing fraud risks. The candidate will collaborate with other Product Managers and technical teams to develop online and connectivity banking products. The role requires business knowledge, technical proficiency, and leadership skills to deliver identity solutions that align with business requirements and customer needs within the digital banking sector.
Major Responsibilities:
- Is a market and subject matter expert in Client Access Management, User Authentication, Portal Administration, and System Integration/Single Sign-on protocols representing industry standards, best practices, and third-party service providers for MUFG channel products.
- Defining the product strategy and roadmap for identity-related products based on customer needs, market trends, regulations, and the bank's overall strategic goal
- Understanding and prioritizing customer needs and challenges related to identity, ensuring the development of solutions that offer user-friendly, secure, and reliable experience
- Advocates for outstanding customer experience, providing expertise and leadership on industry standards for Client Access Management, Multi-Factor Authentication, client administration, and user self-service.
- Understands complex cash management entitlement structures across systems to ensure segregation of client information and user access to data based on company, account, and user level permissions, managed via both delegated and self-service administration and provisioning.
- Serve as a business owner to technical teams, providing leadership and expertise for maintenance and development of product use cases, requirements, and workflows.
- Partners with the Product Management team to understand product vision and roadmap to ensure client administration and enrollment capabilities are documented and implemented.
- Partners with front-line and customer advocacy staff to ensure that feedback about the product experience is obtained, analyzed, and utilized to drive product changes and enhancements.
- Works with Product Managers on competitive analyses, reporting product performance metrics, strategy planning and presentations.
- Works with technical teams to monitor product and system performance aligned with Technical and Operational support of the channels.
- Collaborates with the Product, Channels, and Marketing teams to create and/or maintain all internal and client-facing collateral for client access, authentication, and administration.
- Establishes and maintains a personal development roadmap to ensure measurable growth and development are achieved.
- Actively ensures compliance with the Bank's Business Standards of Conduct and all Patriot Act, CIP, Anti-Money Laundering, Bank Secrecy Act, Information Security and suspicious activity reporting requirements, and other regulatory and compliance policies and procedures. Successfully completes all requisite corporate and business line compliance training.
Requirements:
- 8+ years of experience working in digital channels software design and development.
- This position requires a degree from a four-year college (e.g., B.A., B.S.) preferably with a graphic design, computer science, technology, or engineering background.
- Advanced degree or MBA are not required but would be advantageous.
- Technical understanding of systems, workflows, and user journeys via an integrated portal experience.
- Must be able to work independently, collaborating with all levels of business and technology team members.
- Understanding of the agile development process and digital product development lifecycle is preferred.
- Must be a creative problem solver who is willing to work hard and learn.
- Strong organization and communication skills are required.
The typical base pay range for this role is between $134K - $175K depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.
MUFG Benefits Summary
We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws (including (i) the San Francisco Fair Chance Ordinance, (ii) the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, (iii) the Los Angeles County Fair Chance Ordinance, and (iv) the California Fair Chance Act) to the extent that (a) an applicant is not subject to a statutory disqualification pursuant to Section 3(a)(39) of the Securities and Exchange Act of 1934 or Section 8a(2) or 8a(3) of the Commodity Exchange Act, and (b) they do not conflict with the background screening requirements of the Financial Industry Regulatory Authority (FINRA) and the National Futures Association (NFA). The major responsibilities listed above are the material job duties of this role for which the Company reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of conditional offer of employment, if any.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.
