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Open nowFirst seen 1 hour ago

Full-Time Center Associate

multi-locationowner-shaileshpatel7 open roles

Where
Merritt Island, FL
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Your applicationOpen nowFull-Time Center Associatemulti-locationowner-shaileshpatel · Merritt Island, FL

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The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.8%1 day
  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.2%30 days
This job: first seen 1 hour ago

The posting

Center Associate – Customer Service & Sales

The Center Associate delivers world-class customer service by receiving and processing packages for shipment, operating printing and finishing equipment, and assisting customers with The UPS Store’s products and services.

This is a highly customer-facing position. Associates are expected to identify customer needs, recommend appropriate products and services, and confidently explain best-value solutions while contributing to store sales and growth.

The ideal candidate has previous retail, customer service, and/or sales experience, strong computer skills, a friendly and professional demeanor, and a willingness to learn. We are looking for someone who is proactive, dependable, a fast learner, sales-minded, and interested in long-term employment and growth with our organization.

RESPONSIBILITIES

  • Delivers outstanding customer service to walk-in customers and telephone inquiries
  • Practices strong listening and communication skills with customers, team members, and leadership
  • Takes ownership of customer needs and provides appropriate solutions
  • Identifies opportunities to recommend additional products, services, upgrades, and best-value options
  • Uses a consultative sales approach rather than simply processing transactions
  • Learns all products, services, procedures, equipment, and software quickly
  • Takes initiative and completes responsibilities without requiring constant direction
  • Follows through on assigned tasks and communicates progress or concerns to management
  • Operates equipment, software, and point-of-sale devices accurately and confidently
  • Maintains a clean, organized, professional, and safe working environment
  • Supports team members and adapts to changing store and customer needs
  • Demonstrates dependable attendance, punctuality, professionalism, and accountability
  • Performs other duties as assigned

QUALIFICATIONS

  • High school diploma or GED required
  • Previous customer service, retail, hospitality, and/or sales experience preferred
  • Experience with upselling, cross-selling, or recommending products and services preferred
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Strong verbal, written, phone, spelling, and math skills
  • Friendly, confident, professional, and comfortable interacting with customers
  • Sales-oriented and able to confidently explain the value of products and services
  • Fast learner who can retain training and quickly learn new systems and procedures
  • Proactive, self-motivated, and able to work without constant supervision
  • Prompt, reliable, responsible, and accountable
  • Able to work effectively independently and as part of a team
  • Interested in long-term employment and growth within the organization
  • Able to lift 50+ pounds
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