Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 37 hours ago

Support Services Agent

MultiplyMii56 open roles

Pay
₱60,000 – ₱80,000 a year
Where
Remote Philippines
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSupport Services AgentMultiplyMii · Remote Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MultiplyMii's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market. MultiplyMii postings stay open a median of 12 days.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 37 hours ago

MultiplyMii median: 12 days open

The posting

Position Type: Full-time

Location: Philippines (Remote)

Schedule: EST (USA) schedule, rotational shifts including weekends (40 hours per week)

About the Company

Our client is a US-based company that provides preferred air, hotel + car contracts; corporate travel policy solutions; customized reporting; multilingual consultants; quality assurance guarantees; passport + visa services; bespoke leisure travel; creative event management; group and meeting planning; and incentive travel.

About the Role

As a Support Services Agent, you will provide specialized operational and ticketing support for our client’s Global operation, ensuring travel services are executed accurately and on time. Working closely with travel advisors and internal teams, you will use your expertise in Sabre GDS to handle airline ticketing, exchanges, refunds, reissues, schedule changes, fare quotations, and reservation support. You will also apply your knowledge of airline agreements, fare rules, and negotiated pricing to protect accuracy and financial value for the business, while upholding company procedures, supplier requirements, and First in Service standards.

This role is 100% remote.

Responsibilities

- Book air, car, hotel, and rail travel using Sabre (Native GDS), ensuring accuracy, policy compliance, and cost-effectiveness.

- Apply a solid understanding of the travel industry, including airline operations, fare structures, ticketing procedures, reservation processes, and travel policies, to ensure accurate and efficient travel arrangements.

- Manage reservations, exchanges, cancellations, and itinerary updates for domestic and international travel.

- Provide global fulfillment assistance to clients, VICs, and VIP travelers.

- Handle booking inquiries, troubleshoot issues, and deliver timely, high-level customer service.

- Provide emergency travel assistance when needed and escalate complex issues appropriately.

- Manage high-volume email and phone requests while meeting SLA requirements.

- Maintain updated logins for airline sites and tools used by VICs.

- Support debit memo management and produce necessary administrative reports.

- Ensure all bookings comply with fare rules and airline regulations (including POC/O&D requirements)

- Work with the Service Support Lead and Managers to identify recurring issues and improve

- processes.

- Participate in team meetings and contribute to best-practice sharing.

Competencies and Qualifications

- 3+ years in a travel service environment, managing bookings and resolving client issues.

- High School graduate or equivalent required

- Direct experience with a Global Distribution System (GDS) with expertise in Native Sabre required - Must demonstrate proficiency in itinerary creation, fare pricing, reservations and ticketing, post-booking servicing, voluntary and involuntary changes, refunds, residual value management, and manual fare construction using airline waivers and applicable fare rules.

- Excellent verbal and written communications skills in English with the ability to engage professionally with clients at all organizational levels.

- Strong organizational skills, with the ability to manage multiple priorities in a fast-paced environment.

- Ability to work collaboratively across departments.

- Ability to work with top level executives

- Ability to build and maintain strong relationship with travel advisors

- Experience in travel arrangement company or similar industry

- Extremely high attention to detail

- Strong reading comprehension, with the ability to accurately interpret complex written materials, including airline fare rules, ticketing policies, SOPs, client instructions, and technical documentation.

- Proven ability to work under pressure, handling high volumes of requests while maintaining accuracy and timeliness.

Technical Requirements (Device)

- Laptop/Computer (at least 8GB RAM)

- Headset (preferable noise canceling microphone)

- Fast/Stable Internet Connection (At least 100 mbps)

What We Offer

- 100% Remote Work

- 13th Month Pay

- Healthcare (HMO)

- Comprehensive Fringe Benefits package

- Free Learning and Development Programs

Application Process

We understand that searching for a new job can be challenging, and we’re here to support you every step of the way. Our goal is to make the process as transparent and respectful as possible.

Typically, the interview process includes a Recruiter Interview, Client Interview, and Practical Test, but this may vary depending on the role. Throughout each stage, we’ll keep you informed and provide feedback as quickly as we can, ensuring you feel valued and supported throughout your journey with us.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against MultiplyMii's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on MultiplyMii's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    MultiplyMii's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.