Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 2 days ago

Customer Support Specialist (AI-Enabled)

Munich Ventures10 open roles

Where
Yerevan, Armenia
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Support Specialist (AI-Enabled)Munich Ventures · Yerevan, Armenia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Munich Ventures's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.5%14 days
  5. 35.5%30 days
  6. 45.1%60 days
This job: first seen 2 days ago

The posting

Welcome to MICE DESK

 MICE DESK is the leading European company automating the sales process in the hospitality industry — and we are now expanding to the US.

Our platform, Rocket, turns event, meeting, and group inquiries into autonomous end-to- end workflows: from RFP to signed contract, across email, CRM, and PMS systems. We integrate with the systems hotels actually run on — Oracle OPERA Cloud, SIHOT, Guestline, Salesforce, Marriott's enterprise stack — which means our engineers work inside real hotel operations, not against sandbox APIs.

We are a Series A-stage company with a deliberately small team and real enterprise traction: major hotel groups across Europe run their group sales on Rocket. The people joining now shape the product, the deployment playbook, and the culture.

The Role

Customer Support Specialists are the front line of Rocket's customer experience. You help hotel teams succeed with the platform by resolving issues, guiding users through complex workflows, and ensuring customers can rely on Rocket in their daily operations.

This is far more than a traditional support role. You work closely with Product and Engineering to investigate issues, identify patterns, and improve both the product and the support operation. You will also leverage AI tools to troubleshoot faster, create better documentation, and scale customer support as we grow.

If you enjoy solving real customer problems, understanding complex systems, and helping shape how a fast-growing company supports enterprise customers, this role is for you.

What You Will Own 

1. Customer support, end-to-end.

Own the customer support experience from the first ticket to successful resolution. Manage customer requests across multiple channels, prioritize effectively, and ensure every interaction is clear, timely, and helpful. 

2. Hospitality operations support.

Help customers navigate the workflows that power hotel sales operations, including event inquiries, group bookings, room blocks, offer generation, and PMS-driven processes. Become an expert in how hotels actually operate—not just how software works. 

3. Issue investigation and cross-functional collaboration.

Investigate customer issues beyond the surface, distinguish configuration problems from product defects, and collaborate with Engineering and Product to resolve complex cases. Turn recurring issues into actionable product improvements. 

4. Support operations and scalability.

Help build a world-class support function by improving ticket workflows, documentation, automation, and knowledge management. Use AI tools to increase response quality, consistency, and operational efficiency as the company grows.

Who You Are 

Must-have

  • 2–5+ years of experience in customer support, customer success, or operations within a SaaS or B2B software environment
  • Excellent written and spoken English (C1+)
  • Strong communication skills with both technical and non-technical users
  • Analytical mindset with the ability to investigate problems systematically and identify root causes
  • High ownership and strong attention to detail
  • Comfortable learning complex software systems and business workflows quickly
  • Experience using customer support platforms such as Zendesk or similar ticketing tools
  • Ability to stay organized and perform well in a fast-moving environment

Nice-to-have

  • Experience supporting hospitality technology, hotel operations, or reservation systems
  • Familiarity with PMS or CRM platforms such as Oracle OPERA Cloud, Opera V5, Salesforce, SIHOT, or Guestline
  • Basic understanding of APIs, integrations, or enterprise software architecture
  • Experience working with Notion, Linear, or similar collaboration tools
  • Experience using AI tools to improve customer support, documentation, or operational workflows

Hiring Process

1.Intro interview — background, customer support experience, communication skills, and motivation for joining MICE DESK

2.Support & problem-solving interview — realistic customer scenarios, troubleshooting, prioritization, and issue investigation

3.Founder interview — ownership, customer empathy, and your role in building a scalable support organization

Why MICE DESK

  • Support customers using one of Europe's leading AI platforms for hospitality sales automation—now expanding into the US
  • Work directly with Product and Engineering to influence how Rocket evolves
  • Solve real operational challenges for enterprise hotel groups from day one
  • Help build a modern, AI-enabled customer support function at a fast-growing Series A company
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Munich Ventures's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Munich Ventures's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Munich Ventures's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.