The posting
OVERVIEW
The key goal of the Tobacco Manager at QuickChek is the overall performance of the Tobacco Department. The Tobacco Manager is responsible for a specific department in the store and may have additional responsibilities such as meeting sales goals, achieving shrink goals, maintaining in-stock conditions, following planograms, maintaining a clean department, and ordering product for the department.
The Tobacco Manager needs to demonstrate our core principles of Integrity, Respect, Community, and Spirit, setting an example for others to follow. In addition, they must be able to provide exceptional customer service while encouraging, training, and motivating Team Members to complete all shift tasks and achieve goals.
RESPONSIBILITIES
Provide exceptional customer service and tend to customers in a prompt, efficient, friendly manner.
Keep department in stock and set to planogram.
Maintain a clean, well-merchandised, and labeled department.
Monitor tobacco sales performance and shrink.
Control inventory levels and shrink.
Monitor CAO and perform free counts.
Ensure all displays are set to standard and signage is correct.
Practice proper rotation on all tobacco products.
Properly check in tobacco delivery and pack out.
Control and process damages and returns to standard, monthly.
Keep up to date on new policies and procedures.
Attend all mandatory/scheduled store meetings.
Communicate any questions, concerns, or issues to the Store Leader timely.
Practice and enforce loss prevention policies.
Work with vendors in accordance with company policy and procedures.
Always maintain cash and lottery standards.
Encourage and engage with customers to promote rewards program.
Pass all Mystery, Tobacco (and/or Alcohol) Shops and store walks.
Train new Team Members, as needed, including how to properly ID customers per QC policy, Federal and/or State laws.



