Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 53 days ago

Specialty & ER Lead

mvh3,319 open roles

Where
Los Angeles, CA
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSpecialty & ER Leadmvh · Los Angeles, CA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on mvh's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. mvh postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 53 days ago

mvh median: 1 days open

The posting

The Specialty and ER Lead is responsible for shaping the strategy, deployment, operating standards, and growth priorities for VCA’s Specialty and Emergency hospital network. This role partners closely with hospital and field leadership, medical operations, specialty and emergency clinical leaders, and cross-functional Support Office teams to design practical, channel-specific solutions that reflect the realities of complex medicine, unpredictable patient flow, referral relationships, and 24/7 emergency care. This is a strategic, hands-on role for a veterinary operations leader who can translate enterprise priorities into field-ready programs, simplify work for hospital teams, and strengthen VCA’s ability to deliver exceptional specialty and emergency care for clients, patients, referring veterinarians, and associates.

This role requires associates to work a hybrid schedule out of one of the MVH North America Hub Locations - Vancouver, WA | Santa Monica, CA .

Essential Responsibility/Tasks:

Strategy & Deployment

  • Develop and execute the strategic roadmap for Specialty and Emergency hospitals, aligning channel-specific priorities with company-wide goals and medical quality expectations.
  • Translate high-level strategy into clear, actionable deployment plans, timelines, and success metrics.
  • Partner with field, hospital, medical, and specialty leaders to deploy programs, protocols, workflows, and tools in ways that fit Specialty and ER.
  • Monitor performance against channel-appropriate KPIs, including access, caseload, staffing, referral capture, client experience, clinical workflow, and economic performance; adjust plans based on data, field feedback, and business needs.

Growth Initiatives

  • Identify and prioritize growth opportunities across the Specialty and ER network, including service-line expansion, emergency access, specialty capacity, referral development, and integrated care models.
  • Build business cases for new initiatives, partnering with Finance and Field Operations to size impact and secure investment.
  • Support the integration, stabilization, and ramp-up of new, acquired, or evolving Specialty and Emergency.
  • Track veterinary specialty, emergency, referral, academic, and competitive market trends to inform channel strategy and investment priorities.

Associate Experience

  • Generate and champion ideas that simplify the daily work of specialists, emergency doctors, technicians, client service associates, and hospital leaders — reducing friction, unnecessary variation, and administrative burden.
  • Gather feedback directly from clinic teams and turn it into practical process, tooling, or workflow improvements.
  • Partner with Learning & Development, P&O, Medical Leadership, and specialty subject-matter experts to ensure initiatives are supported with practical training, change management, and clear leader guidance.
  • Serve as a visible, trusted resource for Specialty and ER teams navigating new initiatives, enterprise programs, and channel-specific operating expectations.

Client, Patient & Referring Veterinarian Experience

  • Design and refine operational standards that elevate the client, patient, and referring veterinarian experience across emergency, specialty, and hybrid hospitals.
  • Use client feedback, referral partner insights, hospital visits, wait-time trends, transfer patterns, and operational data to identify gaps and opportunities for improvement.
  • Ensure initiatives balance operational efficiency, clinical complexity, medical quality, and the compassionate experience clients and pets expect during urgent or high-acuity moments.
  • Improve intake, triage, communication, discharge, referral follow-up, and client service workflows to make the Specialty and ER experience a competitive advantage for VCA.

EDUCATION/EXPERIENCE:

  • Bachelor's degree required; advanced degree or DVM a plus.
  • 7+ years of experience in veterinary specialty, emergency, multi-site healthcare operations, or a related field, with a track record of leading strategic initiatives in complex clinical environments.
  • Demonstrated experience deploying programs across multiple locations or a distributed team.
  • Strong project management skills, with the ability to manage multiple initiatives simultaneously and drive them to completion.
  • Excellent communication and relationship-building skills, with the ability to influence stakeholders at all levels — from clinic associates to executive leadership.
  • Analytical mindset; comfortable using data to identify opportunities, measure impact, and make recommendations.
  • Deep understanding of, or strong interest in, specialty medicine, emergency care, referral workflows, hospital operations, and the challenges facing high-acuity clinical teams.
  • Willingness and ability to travel regularly to hospitals up to 10% of the time, including visits to specialty, emergency.
  • Openness to digital innovation, including the responsible use of AI and emerging technologies, to improve healthcare delivery, reduce administrative burden, and create a better experience for associates, clients, and patients.

*All degrees will be deemed “or equivalent combination of education and experience” unless absolutely required to do the job (i.e., DVM degree for Veterinarian, Law degree for Attorney, etc.).

PREFERRED SKILLS AND QUALIFICATIONS:

  • You’ve worked directly in or closely with specialty and emergency hospitals and understand the operational realities of high-acuity, referral-based, and 24/7 care environments.
  • You're energized by solving operational problems and turning them into scalable solutions.
  • You balance big-picture strategic thinking with a willingness to roll up your sleeves and get into the details.
  • You put people — associates, clients, and pets — at the center of every decision.

Additional Information: Compensation is negotiable based on education, experience, and other relevant credentials. The US base salary range for this full-time position is $104,393 - $180,077. Our salary ranges are determined by role, level, and location. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against mvh's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on mvh's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    mvh's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.