Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 34 hours ago

Application Support Engineer

mwdn/61.005335 open roles

Where
Portugal, Remote
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowApplication Support Engineermwdn/61.005 · Portugal, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on mwdn/61.005's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market. mwdn/61.005 postings stay open a median of 1 days.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: first seen 34 hours ago

mwdn/61.005 median: 1 days open

The posting

MWDN is a global IT outstaffing company with 23+ years of experience that connects exceptional tech talent with leading companies across Israel, the USA, Great Britain, and Western Europe. We offer opportunities to work on international products in a stable and professional environment.

Why does MWDN rock?

Here’s what you can expect when you join MWDN:

  • Security: We carefully vet our clients to minimize risks and ensure reliability and timely payments - no fraud or unpleasant surprises.
  • Career support: If a project isn’t the right fit, we support you and actively help find new opportunities that match your skills and career goals.
  • Legal assistance: We provide guidance on legal matters, including opening and managing your independent contractor or sole proprietorship status, taxes, and related processes.
  • Professional development: We offer English courses and professional growth opportunities, as well as team-building events.

Why choose us? MWDN is ranked among the top 5 IT employers in our region according to DOU. We take pride in our transparency and strong commitment to our team. Curious to learn more? See what our employees say about working with us on DOU.

What is your new project?

  • Domain: Computer and network security
  • Location: Israel
  • Company size: 51-200 employees
  • Founded in: 2009

What makes this project exciting?

Are you ready to join an innovative force in cybersecurity backed by one of the industry's biggest names? Our client, recently acquired by Check Point for $200 million, is on a mission to transform external risk management.

Imagine being part of a team that uses cutting-edge technology to protect businesses from the most dangerous cyber threats out there—monitoring the dark web, pinpointing vulnerabilities, and preventing data breaches.

This is more than just a job; it’s an opportunity to make a real impact in the world of cybersecurity. The pace is fast, the challenges are thrilling, and the solutions are AI-driven, putting you at the forefront of real-time threat detection.

What’s more, with the support of a global powerhouse like Check Point, you'll have the stability, resources, and career growth opportunities that only come with being part of a leader in the cybersecurity field!

What makes you a great fit

  • 5+ years of experience in Tier 2 or Tier 3 Technical Support for Cloud SaaS products.
  • Experience working directly with enterprise customers (B2B) in a customer-facing technical support role.
  • Hands-on experience troubleshooting REST APIs, SaaS platforms, and debugging distributed systems. Must.
  • Experience working with public cloud platforms (AWS, Azure, and/or GCP).
  • Experience writing scripts in Bash and/or Python.
  • High level of spoken and written English. Must.
  • Experience using or integrating AI in daily workflows. Must.
  • Excellent troubleshooting, analytical, and diagnostic skills.
  • Excellent communication skills with the ability to explain technical concepts clearly.
  • A hands-on, process-oriented multitasker who thrives in a fast-paced environment.
  • Fast learner who is passionate about adopting new technologies, including AI.
  • Team player with a continuous learning mindset and a desire to help others grow.

Would be a plus:

  • Working knowledge of Linux environments.
  • Experience with Salesforce, Atlassian (Jira/Confluence), Kubernetes, Elasticsearch, Git, and related technologies.
  • Experience with monitoring and observability platforms such as Kibana, Grafana, Prometheus, or similar tools.
  • Experience working with and troubleshooting integrations (e.g., third-party APIs, webhooks).

Your day-to-day in this position

  • Troubleshoot and resolve complex technical issues across distributed Cloud SaaS systems using a wide range of diagnostic tools (including AI) and methodologies.
  • Lead technical investigations and drive issues to resolution while maintaining a high standard of customer communication.
  • Collaborate directly with external customers, responding to support tickets and escalations within SLA, including leading live troubleshooting sessions.
  • Build, maintain, and share technical knowledge to improve support capabilities and operational excellence.
  • Work closely with Engineering, Product, Cyber, and other cross-functional teams to identify root causes and drive product improvements.
  • Contribute to the continuous improvement of support processes, documentation, and automation.

Why work with us?

  • People-first management with minimal bureaucracy
  • A friendly company culture, proven by employees who choose to return
  • Flexible working hours
  • 29 days of PTO (18 working days per year pluse all national holidays)
  • 10 paid recovery days
  • Full financial and legal support for independent contractors
  • Free English classes, with native speakers or Ukrainian teachers
  • Dedicated HR support

Our next steps

✅ Intro call with a Recruiter — ✅ Intro with the client — ✅ Tech interview — ✅ Final client interview— ✅ Offer

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against mwdn/61.005's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on mwdn/61.005's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    mwdn/61.005's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.