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Open nowPosted 562 days ago

Helpdesk Support Analyst-Tier 2

My Own Staff5 open roles

Where
Philippines
Work mode
Remote
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Your applicationOpen nowHelpdesk Support Analyst-Tier 2My Own Staff · Philippines

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 562 days ago

The posting

Help Desk Support Analyst – Tier 2

We’re looking for a Tier 2 Help Desk Support In this role, you'll tackle more advanced issues that Tier 1 Support can't resolve, guide customers through complex troubleshooting, and work directly with hardware and equipment.

Key Responsibilities:

  • PowerShell Scripting
  • Network infrastructures: Managed network switches, firewalls, routers, wireless * Server Environments: Windows 2008 R2, 2012, 2012 R2, 2016, 2019 * Server/Desktop/Cloud Backups: Familiar with installing, configuring, restoring, and troubleshooting with various backup tools * Basic server administration, including add/remove users and groups, group policy management, configuration of file and share level permissions
  • Provide expert troubleshooting support to customers, stepping in when Tier 1 support needs assistance.
  • Work directly with hardware to diagnose and resolve issues, including broken or misconfigured equipment.
  • Escalate unresolved issues to Tier 3 support when necessary.
  • Follow internal support procedures and recommend process improvements.
  • Communicate clearly and professionally with customers, ensuring a positive support experience.
  • Maintain a secure and organized technical environment, including data, software, hardware, and workspace.
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