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Open nowFirst seen 14 hours ago

Concierge

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  6. 44.6%60 days
This job: first seen 14 hours ago

The posting

The Concierge is responsible for providing a warm, professional, and efficient service to all guests throughout their stay. Working closely with the Front Office and other hotel departments, the Concierge ensures that guests receive seamless assistance with luggage, ski equipment, transportation, local information, and general enuiries.

The role requires a proactive, guest-focused approach, with a strong emphasis on attention to detail, communication, and teamwork.

Location: Hotel La Neige, Hakuba

Contract term: Seasonal / Full time

Period: Winter Season

Work hours: Average of 40 hours per week

Must Have

  • Legal right to live and work in Japan (typically via a Working Holiday Visa)
  • Excellent attention to detail and organizational skills
  • Cultural sensitivity and respect for diverse guest backgrounds and preferences
  • Ability to commit to the full winter season (December 1, 2026 - March 31, 2027)

What We Look For

  • Previous experience in hospitality, guest services, reception, or concierge
  • Exceptional problem-solving abilities
  • Willingness to work flexible hours and holidays
  • Ability to handle a fast-paced and dynamic work environment
  • Ability to perform light physical duties including cleaning and carrying luggages

Nice to have

  • Professional working proficiency in English; Japanese a bonus
  • Japanese driving license or International Driving Permit
  • A love for nature, snow, and creating great guest experiences
  • Team player and adaptable to new environments

Main Responsibilities

1. Guest Services

  • Welcome and assist guests upon arrival and throughout their stay.
  • Respond to guest enquiries in a friendly, professional, and timely manner.
  • Provide information and recommendations regarding the hotel, local area, restaurants, activities, transportation, and attractions.
  • Anticipate guest needs and proactively offer assistance wherever possible.
  • Handle guest requests and follow up to ensure a high level of satisfaction.

2. Luggage Services

  • Deliver luggage to guest rooms promptly and carefully upon arrival.
  • Assist with luggage collection and transportation upon departure.
  • Ensure all luggage is handled securely and with care.
  • Maintain an organised luggage storage area and accurate identification of guest belongings.

3. Ski Valet & Equipment Services

  • Welcome guests and assist with the storage and organisation of ski and snowboard equipment.
  • Deliver and collect skis, snowboards, boots, and other equipment as required.
  • Ensure guest equipment is stored safely and kept organised.
  • Assist guests with preparing their equipment for skiing and returning equipment at the end of the day.
  • Maintain a clean, safe, and organised ski valet area.
  • Liaise with ski rental companies and other suppliers when required.

4. Front Office Support

  • Provide assistance to the Reception team during busy periods.
  • Support check-in and check-out operations where required.
  • Assist with guest arrivals, departures, room orientation, and general hotel information.
  • Support the Front Office team with administrative and operational tasks.
  • Communicate guest requests and important information effectively between departments.

5. Hotel Operations

  • Work closely with Reception, Housekeeping, Food & Beverage, and other departments to ensure a seamless guest experience.
  • Assist with transportation and vehicle arrangements, including taxis and transfers.
  • Maintain excellent communication with colleagues regarding guest preferences, requests, and special requirements.
  • Assist with general hotel duties as required to support the smooth operation of the property.
  • Maintain a high standard of personal presentation and professionalism at all times.
  • Follow all hotel policies, procedures, and health and safety requirements.

Concierge Shifts

Staff are required to work approximately 40 hours per week. Guest Service Stations operate between the hours of 7am - 10pm daily, which necessitates organizing shifts within these hours. Shift options include morning and afternoon/evening shifts.

Accommodation

HHG provides staff accommodation in central Hakuba (mainly in Happo Village, Wadano, and Kamishiro). Options include shared, dormitory, or private rooms depending on your role.

Key Attributes

Guest Focus | Teamwork | Communication | Initiative | Reliability | Attention to Detail | Flexibility | Professionalism

Perks

Competitive hourly rate and eligibility for an end-of-season bonus

Housing Support

Subsidized shared housing in Hakuba, and staff shuttle services

Work Life Balance

Variety of shift patterns and proximity to resorts

Eat & Drink

Discounts at HHG outlets

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