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ClosedFirst seen 5 days ago

Gerente de Atención al Cliente No Presencial

My18 open roles

This posting closed on 2026-10-22. 18 other My postings are live.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. My postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: first seen 5 days ago

My median: 1 days open

The posting

Liderar la estrategia y gestión de los canales de atención tecnológica y online para clientes masivos y potenciales, fomentando un entorno de equipo de alta productividad enfocado en aportar valor a la experiencia no presencial, asegurando la satisfacción, fidelización y retención de los clientes mediante la resolución eficiente de sus necesidades, impulsando así el crecimiento comercial y el logro de los objetivos de la organización.

Requerimientos mínimos necesarios:

  • Título universitario en Administración de Empresas, Licenciatura en Relaciones Industriales, Ingeniería Industrial o carreras afines, con ocho (8) años de experiencia relacionada con el área.
  • Conocimientos de Sistemas y Canales Virtuales.
  • Manejo de ofimática, visual studios.
  • Experiencia avanzada en plataforma Zendesk.
  • Dominio en herramientas de analítica y BI.
  • Facilidad para la continua innovación tecnológica.
  • Dominio avanzado en sistemas administrativos y del paquete office (Word, Excel, entre otros).
  • Alta capacidad para coordinar equipos de trabajo.
  • Pensamiento sistémico y razonamiento estratégico.

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