Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted today

Facilities Help Desk Specialist

my7elevenhr510 open roles

Pay
$16 – $28 an hour
Where
SSC Enon OH
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowFacilities Help Desk Specialistmy7elevenhr · SSC Enon OH

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on my7elevenhr's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market. my7elevenhr postings stay open a median of 17 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted today

my7elevenhr median: 17 days open

The posting

7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants and fuel through cutting edge innovation — working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of convenience.

Job Summary:

The Facilities Maintenance Specialist provides support to Corporate and Franchise Stores, In House Maintenance Techs, and Vendors through multiple channels, including telephone, email, and ServiceNow tickets. Key responsibilities include answering calls, creating work orders, processing rejected work orders, and proactive monitoring and L1 troubleshooting for devices both on and off the network. The position requires good communication skills (verbal and written), plus the ability to de-escalate upset callers. The department provides 24-7/365 support for the stores.

Key Duties and Responsibilities:

  • Utilize ServiceNow to create, track, and research incidents and work orders.
  • Provide level 1 troubleshooting for equipment both on and off the network, assisting store personnel resolve issues to avoid dispatching a work order.
  • Proactively monitor networked equipment, including but not limited to food, beverage, fuel, and HVAC equipment.
  • Follow all environmental and safety regulations in regard to fuel use at store, including monitoring Automatic Tank Gauges, addressing fuel spills, and other duties.
  • Answer incoming phone calls from stores, technicians, and vendors, and meeting department metrics.
  • Process rejected Work Orders in a timely fashion.
  • Research charge disputes.
  • Respond to email requests from outside departments, stores, and vendors.
  • Create bulk work orders by request.
  • Research and correct Work Orders that fail due to incorrect categorization, location, etc.
  • Submit suggestions to improve team knowledge base.
  • Take professional development classes as directed by leadership
  • Provide onsite support to stores in the neighboring area once per quarter.
  • Additional projects as requested by Supervisor.
  • Work overtime as needed.
  • Possibility of working evenings, nights, weekends, and holidays via a set schedule.

Education and Experience:

  • Education: High School Diploma/GED

Specific Knowledge and Skills:

  • Customer obsessed mentality, working an issue to resolution or ensuring the issue is assigned to the correct resolution team.
  • Ability to conduct company business in a professional and ethical manner
  • Communicate troubleshooting procedures to a non-technical audience.
  • Understand basic computer functions.
  • Experience with Word, Excel, and other Microsoft Office applications.
  • Willingness to work through communication barriers.
  • Knowledge of ServiceNow a plus.
  • Bilingual a plus.

This job description is intended to describe the general nature and level of the work being performed by the individuals assigned to this job. This is not an exhaustive list of all duties and responsibilities. Management reserves the right to amend and change the duties and responsibilities of this job to meet business and organizational needs, as necessary.

Pay: $16.00 -$27.50 Hourly

If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative For Hiring.

For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link.

For a general description of all benefits 7-Eleven is offering in Canada for the position, please visit this link.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against my7elevenhr's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on my7elevenhr's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    my7elevenhr's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.