The posting
7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants and fuel through cutting edge innovation — working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of convenience.
JOB SUMMARY:
The Learning Product/Program Manager I for Field Leader Onboarding is responsible for designing, developing, and managing comprehensive onboarding programs that prepare field leaders for success in their roles across 7-Eleven's retail operations. This position serves as a critical bridge between learning strategy and execution, ensuring new field leaders receive consistent, high-quality training experiences that accelerate their time-to-productivity and align with organizational standards. The role requires close collaboration with Field Operations, Human Resources, Learning & Development teams, and senior leadership to continuously improve the onboarding journey. This position plays a vital role in building leadership capability and driving operational excellence across the field organization.
KEY DUTIES AND RESPONSIBILITIES:
- Own the design and continuous improvement of end-to-end onboarding curriculum and learning experiences for field leaders, incorporating adult learning principles and best practices in leadership development
- Manage the implementation and delivery of field leader onboarding programs across multiple regions, ensuring consistency and quality of the learning experience
- Partner with Field Operations leadership to identify performance gaps and translate business priorities and field needs into actionable learning solutions and program enhancements
- Coordinate with subject matter experts to create and maintain relevant, engaging content including facilitator guides, participant materials, job aids, and digital learning assets
- Monitor and analyze program effectiveness through data collection, learner feedback, assessment results, and performance metrics to connect learning outcomes to field performance and drive continuous improvement
- Partner with facilitators to ensure effective program delivery by conducting train-the-trainer sessions, calibrating on content and facilitation standards, and incorporating delivery feedback into ongoing program improvements
- Facilitate stakeholder meetings and working sessions to gather requirements, present program updates, and secure buy-in for onboarding initiatives
- Manage project timelines, resources, and deliverables to ensure onboarding programs launch on schedule and within scope
- Collaborate with Learning Technology teams to leverage learning management systems and digital platforms for program delivery and tracking
- Develop and maintain relationships with internal partners and vendors to support program execution and resource needs
- Create communication plans and materials to promote onboarding programs and ensure field leaders and their managers understand program expectations and benefits
- Support change management efforts related to onboarding process improvements and new program rollouts
- Maintain program documentation, standard operating procedures, and knowledge repositories to ensure sustainability and scalability of onboarding solutions
EDUCATION AND EXPERIENCE:
EDUCATION: Bachelor's degree in Education, Instructional Design, Human Resources, Business Administration, or related field; Master's degree preferred
YEARS OF RELEVANT WORK EXPERIENCE: 3+ years
YEARS OF MANAGEMENT EXPERIENCE: 1-2 years
CERTIFICATIONS / LICENSES: N/A
SPECIFIC KNOWLEDGE AND SKILLS:
- Strong understanding of adult learning theory, instructional design models (ADDIE, SAM), and learning evaluation frameworks (Kirkpatrick)
- Proficiency with learning management systems (LMS), virtual learning platforms (e.g., Microsoft Teams, Zoom), and digital authoring tools (e.g., Articulate 360, Mindsmith, Camtasia, Adobe InDesign), with the ability to quickly learn and leverage new learning technologies
- Experience with project management methodologies and tools to track deliverables, timelines, and stakeholder communications
- Excellent written and verbal communication skills with ability to present complex information clearly to diverse audiences including executives and field personnel
- Strong facilitation and stakeholder management skills with ability to build credibility and influence across organizational levels
- Analytical mindset with ability to interpret learning data, performance metrics, and feedback to drive program improvements
- Highly organized with exceptional attention to detail and ability to manage competing priorities in a fast-paced environment
- Proficiency in Microsoft Office Suite (PowerPoint, Excel, Word) and collaboration tools
- Knowledge of retail operations, field leadership roles, and convenience store industry dynamics strongly preferred
- Ability to work independently as a self-starter while also collaborating effectively in cross-functional team environments
- Creative problem-solving skills with a solutions-oriented approach to addressing learning and performance challenges
- Flexibility and adaptability to adjust programs and approaches based on changing business needs and learner feedback
#LI-TK1
If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link.
For a general description of all benefits 7-Eleven is offering in Canada for the position, please visit this link.
