The posting
7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants and fuel through cutting edge innovation — working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of convenience.
This position is part of the Transformation Office responsible for providing support for key strategic and operational Initiatives at 7-Eleven. The manager is responsible for supporting the organization execute business transformation initiatives to ensure cross functional alignment, drive and manage the teams to meet strict deadlines and achieve financial goals. This position involves strategic planning, operational oversight, project management, consulting, and transition / change management.
Duties and Responsibilities include but are not limited to:
- Serve as a trusted internal advisor and thought partner to business leaders, helping define the problem to solve, clarify desired outcomes, and align stakeholders on the case for change.
- Lead structured discovery and diagnostic work, including stakeholder interviews, process mapping, data analysis, benchmarking, root-cause analysis, and identification of improvement opportunities.
- Translate insights into practical recommendations, options, business cases, and implementation roadmaps that balance customer, operational, financial, people, and technology considerations.
- Establish clear scope, objectives, success measures, governance, and decision rights for complex, cross-functional transformation initiatives; organize the right teams and work streams to deliver results.
- Develop and govern high-level integrated project plans, milestones, dependencies, resources, and budgets; drive accountability and make timely adjustments as priorities, assumptions, or business conditions change.
- Facilitate working sessions and executive discussions that resolve issues, surface trade-offs, accelerate decisions, and maintain alignment across functions and levels of the organization.
- Identify risks, issues, change impacts, and adoption barriers; develop mitigation and change-management strategies that support sustainable implementation and measurable benefits realization.
- Provide concise, executive-ready reporting and storytelling on progress, insights, decisions, financial governance, risks, and value delivered; capture lessons learned and scale repeatable transformation practices.
In addition to the skills above, the Business Transformation Manager needs to be proficient and demonstrate the following consulting and leadership competencies:
- Advisory mindset: builds trust quickly, demonstrates a strong service orientation, and tailors the approach to the needs of the business while maintaining objectivity and delivering candid, fact-based perspectives.
- Hypothesis-driven problem solving: breaks complex questions into manageable components, tests assumptions, uses data and direct observation, and develops clear, actionable conclusions.
- Strategic thinking and synthesis: connects enterprise strategy, customer needs, operating-model implications, and financial outcomes; distills complex information into the few insights that matter most.
- Executive presence and influence: communicates with credibility and confidence, influences without authority, and works effectively across organizational boundaries and with VP/SVP-level stakeholders.
- Structured communication and storytelling: makes the complex simple to understand through clear storylines, compelling recommendations, effective visuals, and audience-appropriate messaging.
- Facilitation and collaboration: leads meetings, workshops, interviews, and working sessions that encourage productive debate, build shared understanding, and move teams toward decisions and action.
- Constructive challenge: asks thoughtful questions, challenges assumptions respectfully, and uses evidence to help teams consider new perspectives and better ways of working.
- Comfort with ambiguity: creates clarity where information is incomplete, establishes a path forward, and remains effective while priorities, scope, or operating conditions evolve.
- Agility and learning orientation: quickly learns new business functions and processes, adapts across project methodologies, and applies lessons learned to improve future engagements.
- Results and value orientation: focuses on measurable outcomes, identifies cost savings and efficiency opportunities, develops KPIs, and tracks benefits through implementation.
- Relationship and team leadership: builds inclusive, high-performing teams; coaches work-stream owners; manages collaboration with internal and external partners; and ensures teams have what they need to succeed.
- Professional judgment and ownership: exercises sound judgment, manages sensitive information appropriately, follows through on commitments, and escalates decisions or risks at the right time.
Knowledge, Skills and Abilities
- Education: Bachelor’s degree required; MBA or other relevant master’s degree preferred.
- Experience: 4–6 years of experience in management consulting, internal advisory, business transformation, strategy, change management, process improvement, or a related field.
- Proven track record of leading or delivering complex, cross-functional transformation, operating-model, process-improvement, or strategic initiatives in a corporate environment.
- Strong analytical and quantitative skills, including the ability to structure ambiguous problems, interpret data, build business cases, and connect recommendations to financial and operational outcomes.
- Strong proficiency in Microsoft Word, Excel, and PowerPoint; experience developing executive presentations, financial analyses, process maps, and KPI dashboards.
- Excellent verbal, written, presentation, facilitation, and stakeholder-management skills, with the ability to interact effectively and influence internal and external stakeholders at all levels.
- Working knowledge of project, change-management, process-improvement, or consulting methodologies; experience with benefits tracking, customer experience, operating-model design, or business-case development preferred.
If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link.
For a general description of all benefits 7-Eleven is offering in Canada for the position, please visit this link.
