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Open nowFirst seen 3 days ago

Head of Customer Support

MyCareer+63 open roles

Where
New York, United States, Remote
Work mode
Remote
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Your applicationOpen nowHead of Customer SupportMyCareer+ · New York, United States, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareer+'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 3 days ago

The posting

Hiring Company Overview

We are an ambitious and fast-growing startup revolutionizing the MedTech space with cutting-edge solutions. Our team is passionate about transforming healthcare, and we are looking for a driven and versatile legal professional to support us as we scale. You will play a key role in managing various legal aspects of our business while helping shape the future of the health tech industry.

Role Overview

We're looking for a Head of Customer Support to lead global support and logistics teams. This role focuses on optimizing operations, driving customer satisfaction, and ensuring scalable growth through effective systems and team leadership.

Key Responsibilities

Customer Support: Manage a distributed team, enhance KPIs like response time and CSAT, and integrate AI tools to improve efficiency and customer interactions.

Logistics: Oversee logistics to meet global shipping timelines and coordinate with supply chain teams for seamless operations.

Team Leadership: Grow the team to 30-50 members, manage schedules, and lead training initiatives.

Process Optimization: Implement systems to monitor performance, address challenges, and elevate the customer journey.

Requirements

Proven success in scaling support teams and improving KPIs.

Expertise in AI-driven tools and global logistics management.

Strong leadership, communication, and analytical skills.

Experience with platforms like Zendesk or Freshdesk; logistics tools knowledge is a bonus.

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on MyCareer+'s form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
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  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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