The posting
Observability Engineering:
• Architect, deploy, and optimize Splunk ITSI dashboards, KPIs, glass tables, and service maps.
• Continuously enhance visibility into the health and performance of applications and infrastructure.
• Proactive Monitoring & Investigation:
• Leverage observability data to investigate system issues and anomalies in real-time.
• Identify root causes using advanced event correlation, log analysis, and telemetry patterns.
• Predictive Analytics & ML Integration:
• Apply machine learning models to detect anomalies, forecast system behavior, and prevent outages.
• Collaborate with data teams to operationalize predictive analytics for IT incident management.
• Service Mapping with ServiceNow:
• Maintain and automate the synchronization of Configuration Items (CIs) from ServiceNow to Splunk.
• Ensure accurate service correlation and dependency mapping across platforms.
Experience And Skill Needed
Asa (job role), you will need to have:
• Degree in Computer Science, Engineering, Information Systems, or equivalent.
• Hands-on experience with Splunk ITSI or similar observability platforms.
• Strong knowledge of ServiceNow, including CMDB and CI relationships.
• Familiarity with machine learning for anomaly detection and predictive analytics.
• Proficient in scripting (Python, linux) for automation.
• Understanding of ITIL and modern IT operations practices.
• Analytical mindset with strong troubleshooting and investigation skills using observability data.



