The posting
- Oversee daily airfreight operations, covering both import and export shipments, to ensure efficient and timely execution.
- Lead and supervise the airfreight team, providing operational guidance and monitoring performance to maintain service standards.
- Coordinate with airlines, freight forwarders, overseas agents and customers to manage shipment bookings, documentation and delivery arrangements.
- Monitor shipment schedules, operational costs and service quality to ensure customer requirements and business objectives are met.
- Resolve shipment discrepancies, service disruptions, customer complaints and other operational issues in a timely and effective manner.
- Build and maintain strong working relationships with customers, airline partners, agents and other business stakeholders.
- Monitor departmental performance, operating budgets and profitability, and implement appropriate cost-control measures.
- Ensure airfreight activities comply with applicable customs regulations, company policies and relevant industry requirements.
- Identify opportunities to improve workflows, enhance operational efficiency, strengthen customer satisfaction and support business growth.
We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.
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