Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted today

Analyst, Group Claims Hotline and Email

MyCareersFuture92,121 open roles

Pay
SGD 3,000 – SGD 3,800 a month
Where
Central, Singapore
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowAnalyst, Group Claims Hotline and EmailMyCareersFuture · Central, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.0% of postings close within 7 days. Measured by our own scanner across the market. MyCareersFuture postings stay open a median of 3 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 8.0%7 days
  4. 15.0%14 days
  5. 34.2%30 days
This job: posted today

MyCareersFuture median: 3 days open

The posting

Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife provides consumers control over their financial wellbeing at every stage of their lives.

In addition to a comprehensive suite of insurance plans, employee benefits, partnerships with financial adviser channels and bancassurance, Singlife offers investment and advisory solutions through its GROW with Singlife platform. It also offers the Singlife Account, a mobile-first insurance savings plan.

Singlife is the exclusive insurance provider for the Ministry of Defence, Ministry of Home Affairs and Public Officers Group Insurance Scheme. Singlife is also an official signatory of the United Nations Principles for Sustainable Insurance and the United Nations-supported Principles for Responsible Investment, affirming its commitment to finding a better way to sustainability.

The merger of Aviva Singapore and Singlife was announced in September 2020 and created one of the largest homegrown financial services companies in Singapore in a deal valued at S$3.2 billion. It was the largest insurance deal in Singapore at the time. Singlife was subsequently acquired by Sumitomo Life in March 2024, one of Japan’s leading life insurers, which valued Singlife at S$4.6 billion, making the transaction one of the largest insurance deals in Southeast Asia.

Key Appointments

Act as the first point of contact for policy members, HR representatives, and intermediaries by handling calls and emails, resolving enquiries and escalations, and supporting digital platform usage in line with service standards and established SLAs.

Key Responsibilities

  • Handle inbound and outbound communications with policy members, HR representatives, and intermediaries in a timely, professional, and customer-centric manner.
  • Deliver end-to-end service by managing enquiries via calls and emails, with a strong focus on first-contact resolution.
  • Proactively follow up on cases to ensure enquiries, requests, feedback, and complaints are resolved within established service standards.
  • Provide guidance and support to customers and intermediaries on the use of the Company’s portals and mobile applications.
  • Manage escalated calls and cases effectively, ensuring appropriate resolution and service recovery.
  • Collaborate with internal and external stakeholders to resolve servicing issues and claims-related matters efficiently.
  • Perform accurate case documentation, after-call work, and administrative tasks in accordance with internal procedures and compliance requirements.
  • Identify recurring issues, provide feedback, and recommend process improvements to enhance customer experience and Net Promoter Score (NPS).
  • Ensure full compliance with internal policies, procedures, and applicable regulatory and data protection requirements.
  • Undertake any other duties assigned by the Manager or Team Leads.

Key Decisions within the Role

  • Escalate appeals to the claims department and coordinate service recovery for customers, following established guidelines.
  • Communicate outcomes and claim decisions to customers promptly and professionally.
  • Complete assigned responsibilities independently and within designated timeframes.

Team

  • Individual contributor, reporting to a team leader with a team size of 6.

Requirements

Experience

  • Minimum 2 years of experience in contact centre call and email handling.
  • Familiar with contact centre systems and applications.
  • Strong English and Chinese communicator (verbal/written), delivering consistent service with maturity and empathy.
  • Customer-focused, dedicated to providing excellent support.
  • Understands the customer journey and demonstrates the ability to manage escalations effectively.
  • Experience with group insurance products and medical claims is an added advantage.

Personal Attributes

  • Collaborative team player, willing to support colleagues
  • Quick learner able to acquire new skills through training or guidance
  • Self-motivated and proactive

Education

  • Academic: Diploma or bachelor’s degree in business/Customer Service/Medical.
  • Professional Certification(s): Insurance (Preferred)

Key Stakeholders

External:

  • Clients and insured members
  • HR and Sales intermediaries

Internal:

  • All functional units within Group Insurance
  • Other organizational units depending on tasks assigned.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against MyCareersFuture's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on MyCareersFuture's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    MyCareersFuture's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.