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Open nowPosted today

APAC Senior Lab IT Specialist Service & Support

MyCareersFuture95,505 open roles

Pay
SGD 6,000 – SGD 10,000 a month
Where
Central, Singapore
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Your applicationOpen nowAPAC Senior Lab IT Specialist Service & SupportMyCareersFuture · Central, Singapore

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Early applications get read.

10.1% of postings close within 7 days. Measured by our own scanner across the market. MyCareersFuture postings stay open a median of 8 days.

Share of postings closed within
  1. 2.0%1 day
  2. 4.0%3 days
  3. 10.1%7 days
  4. 15.8%14 days
  5. 34.0%30 days
This job: posted today

MyCareersFuture median: 8 days open

The posting

APAC Senior Lab IT Specialist Service & Support

The Opportunity:

As the APAC Senior Lab IT Specialist, you will drive technical excellence, lead regional initiatives and empower affiliates across the Roche Diagnostics Asia Pacific landscape. You will bridge the gap between complex digital products and regional business needs, ensuring seamless project delivery and robust system integration.

As APAC Senior Lab IT Specialist, you will be responsible for:

  • Regional Strategy & Alignment: Collaborate with APAC affiliates, product marketing and Global Customer Support (GCS) teams to successfully align and adopt digital strategies across Roche Information Solution (RIS) and Roche Diagnostics Solution (RDS)
  • Technical Support & Escalations: Provide high-level technical support for APAC affiliates across Roche digital products, ensuring critical, escalated issues are efficiently resolved
  • Project Leadership: Lead the rollout and implementation of new features and products, coordinating seamlessly between internal stakeholders and regional affiliates
  • Community & Knowledge Transfer: Advocate for industry best practices, mentor team members and conduct regional workshops to drive continuous internal knowledge transfer
  • Process Optimization: Propose and execute continuous system and process improvements to enhance Lab IT service delivery across the APAC region
  • Future Proofing: Support the formulation of a sustainable, long-term APAC Lab IT support model aligned with the broader RIS strategy
  • Based in Singapore and reports to APAC Lab IT Team Manager, Service & Support, Lab & C-Suite Value Stream

Who You Are

Required Technical Skills & Background

  • Education: Bachelor's degree in Computer Science, Clinical Laboratory Science, or Biomedical Science
  • Experience: 5 years of hands-on experience in the clinical diagnostics field (e.g., as a Medical Technologist or LIS Administrator)
  • System Integration: Expert-level proficiency in Laboratory Information Systems (LIS) and diagnostics product integration
  • Technical Stack: Strong command of network topology, LINUX, SQL queries, data flow configurations, and interface engines utilizing ASTM/HL7 standards

Preferred Qualifications (Highly Desirable)

  • Cybersecurity & Data Protection:
  • Solid understanding of cybersecurity principles relevant to healthcare environments, including medical device security, data privacy regulations, and threat vulnerability management Familiarity with secure data transmission protocols and network segmentation within a hospital or laboratory infrastructure

Core Competencies & Soft Skills

  • Leadership Mindset: Accountable, self-driven and eager to take on challenging projects outside of routine responsibilities
  • Interpersonal Excellence: Strong communication, facilitation and negotiation skills, with full professional fluency in written and verbal English
  • Collaboration: A true team player who is customer-centric, solution-oriented and keen to learn alongside peers
  • Mobility: Willingness and flexibility to travel internationally up to 40% of the time
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