The posting
Responsibilities
Housekeeping
- Lead and manage the housekeeping team, including room attendants and cleaners, to consistently meet cleanliness standards
- Assign daily cleaning schedules and monitor task completion to ensure timely service delivery
- Inspect rooms, public areas, and facilities regularly to verify compliance with cleanliness and safety standards
- Perform housekeeping tasks directly when needed to maintain operational efficiency
Inventory & Supplies
- Manage housekeeping supplies such as linen, toiletries, and cleaning agents to ensure continuous availability
- Monitor stock levels and place requisitions promptly to prevent shortages
- Ensure proper storage and usage of supplies to minimize wastage and control costs
Guest & Resident Interaction
- Assist at the front desk during peak periods or as required to support guest services
- Address guest complaints and feedback promptly and professionally to maintain satisfaction
- Coordinate with front desk staff to align housekeeping services with guest needs
- Respond to guest requests and issues after reception hours to provide continuous support
Administration & Communication
- Use Microsoft Excel to prepare schedules and duty rosters for effective team management
- Liaise with housekeeping, maintenance, and security teams to resolve operational issues
- Report building maintenance or safety issues to property management for timely resolution
- Respond professionally to calls, emails, and WhatsApp inquiries to maintain clear communication
- Maintain accurate records of incidents, complaints, and service requests for accountability
Qualifications
- Prior experience in housekeeping supervision or hospitality
- Strong customer service and communication skills
- Knowledge of building operations and safety procedures
- Ability to multitask and remain calm under pressure
- Proficiency in Microsoft Office for scheduling, reporting, and emailing
Other Information
Compensation:
- Average monthly salary: SGD 2,000–4,600 (depending on experience)
- Must live in and be on standby to respond to emergencies after reception hours.



