The posting
Responsibilities
- Provide Level 2 support for SailPoint IGA, including troubleshooting access management requests, incidents, workflows, jobs, and integrations within agreed SLAs.
- Monitor SailPoint platform health, connectors, provisioning, identity synchronization, and account aggregation processes to maintain service stability.
- Perform root cause analysis and implement corrective actions for recurring incidents, platform issues, and integration failures.
- Support SailPoint upgrades, patches, releases, audits, compliance reviews, and regulatory reporting requirements.
- Coordinate with business users, vendors, and Level 3 technical teams on issue resolution, escalations, documentation, and continuous process improvement.
Requirements
- 3–5 years of hands-on experience supporting SailPoint IAM/IGA platforms, including provisioning, deprovisioning, access governance, certifications, and role management.
- Experience supporting SailPoint connectors, integrations, application onboarding, account aggregation, and identity synchronization.
- Application support experience within the Corporate Banking or Financial Services industry.
- Good understanding of access governance, security controls, compliance requirements, and audit processes.
- SailPoint certification and experience with SailPoint platform upgrades or patch deployments are advantageous. GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | VO UYEN AI LINH | Registration No: R22109232



