The posting
Anytime Fitness Assistant Manager
Reports to Directors, in absence of, any other senior appointment holder designated by the Company
GENERAL SUMMARY
1 The Assistant Manager is responsible for the organization, management, administration and supervision of all aspects of the Anytime Fitness Gym. A true ambassador of the Anytime Fitness Culture, he or she tirelessly injects the Anytime Fitness Cultural Values into its staff, members and community resulting in a harmonious environment of happiness, laughter, play, and productivity.
Responsibilities include, but are not limited to the following:
a. Assisting with developing, adjusting and enforcing policies and procedures as stipulated by Anytime Fitness Asia;
b. Maintaining Perfect Membership Records;
c. budget management; equipment inventory and maintenance, including health and safety checks;
d. overseeing risk management practices;
e. effectively keeping and compiling ongoing patron usage statistics;
f. enabling staff workshops and development; and
g. developing community outreach programs.
In the absence of Club Manager, to manage opening/closing procedures, club maintenance, equipment servicing, and facility checklists.
- Opening duties
1. Tailgate checks
2. To look out for dangerous/harmful after hour activities that may have been committed by members such as improper attire, not re-racking their weights, etc.
3. Tally of previous day’s sales and end of day reports.
4. Profile creations for sign ups on the previous day.
5. Member transfers
- Closing duties
1. Submission of accurate end of day report to Franchisee/Owners
2. Check the staff time in/out in the current HR management app used by the company.
3. Ensuring the staff office and manger desk are locked and overnight alarms are armed in the office.
4. Ensuring air conditioning is turned on at relevant locations for malls whose central air conditioning turns off at night.
MAJOR DUTIES AND RESPONSIBILITIES
Member Experience
• Ensure the fitness training unit is developing safe, professional, exciting and comprehensive fitness training programs to ensure clients are satisfied with their workout program and remain motivated to attain their fitness fitness goals
• Monitor and instruct training staff on the safe and effective use of cardiovascular, flexibility and strength training equipment
• Develop educational systems for members on current health and fitness issues and trends
• Ensure consistent performance of staff when conducting fitness consultations for new clients including pre-participation screening, Medical History, Lifestyle questionnaire, and goal setting to assess and recommend fitness training programs
• Refer members to appropriate fitness trainer level based on needs, when necessary
Oversee that training staff completes and maintains accurate and current client files
• Ensure that Member Service requirements are met –
duties may include the following:
- Fitness Assessments & Equipment Orientations
- Maintain Service Desk
- Facilitate Seminars
- Fitness Equipment Maintenance.
Sales & Promotion
• Promote and sell fitness training programs and services and to distribute evenly across all training staff.
• Diligent Promotion of all Anytime Fitness programs, services and products
• Meeting and Exceeding all Gym Sales and Performance Targets
• Diligent supervision of Community Outreach Programs
• Designing and executing sales and marketing initiatives
• Design and execute member retention strategies
Managerial & Supervisory
• Ensure that all administrative requirements of the gym are met.
• Ensure the gym’s monthly performance is in accordance with the annual business plan as agreed with Franchisee/Owner
• Updating staff training materials and Standard Operating Manuals when required.
• Assisting with developing, adjusting and enforcing policies and procedures as stipulated by Anytime Fitness Asia.
• Ensuring effective budget management.
• Manage equipment inventory and maintenance, including health and safety checks Overseeing risk management practices.
• Enabling staff workshops and encouraging staff development
• Keeping and compiling ongoing patron usage statistics Attend PT Department, “all club”, and one-
on-one meetings.
• Complete all assigned Anytime Fitness Academy courses.
• Remain current on certifications and new trends in the industry
RESPONSIBILITIES OF ALL POSITIONS WITHIN ANYTIME FITNESS
• Support and articulate the Anytime Fitness mission statement and Adopt the Anytime Fitness Cultural Values.
• Maintain a Healthy Way of Life
• Adhere to company policies and procedures
Ensure cleanliness of the club using all 5 senses:
1. Sight to ensure club is neat and orderly
2. Sound to ensure music/sound levels are appropriate
3. Touch to ensure floors, countertops, etc are clean and dry
4. Taste to ensure food & beverages in the café are up-to-standards
5. Smell to ensure the club is fresh and odor free
Customer Service:
1. Demonstrate positive attitude and actions through a display of courtesy,
service, cooperation, hospitality, sensitivity, and professionalism to internal and external customers.
• Safety:
• Safety responsibilities include:
1. Comply with all company safety rules
2. Use all required safety devices and fitness protection equipment
3. Report accidents and injuries to supervisor as soon as possible
4. Notify department head of any unsafe acts or conditions as soon as
possible
5. 6. Participate in safety training and safety inspections
Suggest methods of preventing hazards to the safety committee.
MINIMUM QUALIFICATIONS
Education
Minimum GCE ‘O’ Levels
Any professional courses in kinesiology, sports/exercise science, or other related field preferred or Equivalent
Work/Life Experience.
Experience
2 years fitness training experience preferred
Anytime Fitness Management Development Training Preferred
Licenses / Certifications / Registrations
Current PT certifications preferred, and not limited to ACE, NASM, ISSA, ACSM, NSCA.
FISAF Deeper skills and certification levels are well recognized and Current CPR/AED.
KNOWLEDGE, SKILLS, ABILITIES AND OTHER CHARACTERISTICS
• Ability to build relationship with members and with staff
• Excellent customer service and promotional skills; energetic, enthusiastic and motivational
• Ability to resolve conflicts in a professional, tactful manner
• Excellent inter fitness skills
• Excellent communications skills
• Excellent leadership skills
• Extensive knowledge of fitness, cardiovascular training, nutrition and program design
• Knowledge of safe exercise techniques, and potential injuries and ability to handle emergencies
• Demonstrate exercises and adjust machine weights, free weights, and cardiovascular equipment
• Be an enthusiastic learner
INTERNAL
• Excellent time management and organizational skills
• Ability to operate computer and office software, MS Word, Excel, and Anytime Fitness programs such as
Club Hub
Language Ability
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and
procedure manuals.
• Possess the ability to write routine reports and correspondence.
• Be able to speak effectively before groups of customers, clients, and other employees of the organization
in the required language
Math Ability
• Possess the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Be able to apply basic concepts of basic algebra and geometry.
Reasoning Ability
• Possess the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Be able to deal with problems involving several concrete variables in standardized situations.
Technical Skills
• To perform this job successfully, an individual must have knowledge of Microsoft
Word, Excel, Power Point, Microsoft Outlook, and Club Hub.
• Possess excellent operational knowledge of all fitness equipment Be able to
operate all assessment equipment with expertise.
Physical Demands
• The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Bending and moving is done frequently. Physical activity will include standing, walking, reaching with hands and arms, climbing or balancing and talking or hearing more than two thirds of the time sitting and stooping, kneeling, crouching or crawling.
• Lifting requirements can be at times 15 kg and occasionally up to 40kg.
• The vision requirements are close, distant, color peripheral, depth and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work is performed in an athletic club environment, exercise studio, and may include outdoor activities. The noise level is usually tolerable within moderate levels.
