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Open nowPosted 2 days ago

Assistant Manager, Group Contact Centre – Digital Transformation | Up to $5,200 HHLT

MyCareersFuture91,045 open roles

Pay
SGD 4,000 – SGD 5,200 a month
Where
Singapore
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Your applicationOpen nowAssistant Manager, Group Contact Centre – Digital Transformation | Up to $5,200 HHLTMyCareersFuture · Singapore

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market. MyCareersFuture postings stay open a median of 1 days.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 2 days ago

MyCareersFuture median: 1 days open

The posting

📍 Jurong East 🕒 Mon–Fri, Office Hours 💰 Up to $5,200/month

💼 Responsibilities • Manage and enhance the Group Contact Centre’s digital systems to improve operations and patient experience • Develop digital system strategies, roadmaps, annual workplans and budgets • Manage product roadmaps and backlogs with IT partners and vendors • Gather business requirements and lead system enhancements, UAT and validation • Support technology refresh, cloud migration and digital transformation projects • Analyse data to identify operational gaps and system improvements • Monitor system performance and coordinate issue resolution • Manage vendor SLAs, contracts and onboarding of NUHS departments • Conduct system training and maintain training materials

📝 Requirements • Min. degree in Business, Healthcare Administration, Computer Science or related discipline • Min. 2 years of Contact Centre operations and/or IT Product/Project Management experience • Healthcare operations / IT project exposure preferred • Strong analytical, problem-solving and communication skills • Experience managing or launching digital products and Agile methodologies advantageous

📩 Email your resume to [email protected] or Telegram @alexgohhl.

➖ Alex Goh Hock Leong CEI No.: R1763413 Recruit Express Pte Ltd (Healthcare & Life Sciences) EA Licence No.: 99C4599

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