The posting
1. Job Functions
HR Operational Management
- Assist to manage and support recruitment end-to-end, including interviewing, onboarding, offboarding, confirmations, appraisals and training coordination
- Assist to manage, review and implement HR policies/SOPs in line with the regulatory requirements
- Administer payroll inputs, leave, claims and benefits with via the existing HRMS
- Serve as first-level HR contact for staff and supervisors, escalating complex issues as needed
- Keep employee records, HRMS data and HR documentation accurate, timely and confidential
- Assist in handling disciplinary inquiries and related employee relations matters
- Guide team members on day-to-day employee relations and, compensation and benefits matters
- Assist to manage and oversee all public enquiries
- Deputised for the Head of Department in their absence
Compliance & Reporting
- Manage and support compliance with MOM and other statutory/sectoral requirements
- Prepare and support HR/admin reports for management, audits and accreditation
- Manage statutory surveys (MOM, MSF, NCSS, etc.)
- Maintain audit-ready records and governance documentation
- Administration & Office Operations
- Manage and support vendor liaison, procurement, and contract documentation and administration
- Ensure proper documentation, record keeping and data protection practices in accordance with PDPA and organisational policies.
- Supervise administrative staff and ensure smooth office operations
- Oversee general administration of office and sundry supplies, staff uniforms, etc for all centres
- Provide administrative and logistical support for meetings and events
- Maintain accurate, timely, and confidential records in the existing HRMS and organisation systems
- Conduct briefings and relevant trainings for the department and organisation
Learning & Staff Development
- Manage and support competency development and sector-specific training compliance
- Coordinate training schedules, registrations and records
- Track training utilisation, funding submissions and reporting
- Identify, source or tap on suitable training grants, subsidies or fundings schemes
Staff Medical and Benefits
- Administer all related matters for the group medical insurance programme which may include, but not limited to inpatient and outpatient coverages, and any other staff benefits.
- Process staff enrolment, changes and terminations in accordance with policy terms, including new hires, dependants, promotions and resignations.
- Serve as the main point of contact for staff on coverage queries, claims procedures, pre-authorisation, panel clinics and exclusions.
- Support staff with complex or disputed claims by liaising with insurers, brokers and third-party administrators.
- Support the annual benefits review, including benchmarking against market practice and social-sector peers.
Organisation Insurance Management
- Manage the organisation's insurance portfolio, which may include, but not limited to, WICA, Public and Fire liability, Association liability, Fidelity and Money guarantee and Event insurance.
- Track policy periods, renewal dates, sums insured and premium budgets, and ensure no lapse in coverage.
- Work with Finance, Operations and programme teams to identify insurable risks arising from new programmes, social enterprise activities, premises, events and partnerships, and update coverage accordingly.
- Coordinate renewal submissions, including consolidating accurate data and claims history.
- Manage incident and claims reporting for organisational policies, working with the insurer, broker and the relevant internal departments to ensure timely notification and settlement.
- Review contracts, agreements and grant requirements for insurance clauses and advise the relevant teams.
2. Candidate Requirements
- Diploma/Degree in HR, Business Administration or related field
- 3–5 years of relevant HR & Admin experience, preferably with supervisory exposure
- Knowledge of Singapore Employment Act, MOM regulations and PDPA
- Proficient in HRMS systems and MS Office
- Organised, detail-oriented, and able to handle confidential information with discretion
- Good interpersonal and communication skills and able to work across all levels
3. Working Hours 5 days work
4. Work Location 1 Joo Chiat Complex
**Disclaimer: Only shortlisted candidates will be contacted
