The posting
RESPONSIBILITIES & EXPECTATIONS
- Manage all banquets and outdoor catering events.
- Responsible for the smooth and efficient operations of the department.
- Oversee all aspects of banquets and events including set-ups, serving and clean-up.
- Assist in the overall manpower planning for department and review their performance.
- Evaluate guest satisfaction levels with a focus on continuous improvement.
- Maintain good communication and work relationships with external customers and suppliers.
- Investigate and resolve complaints concerning food & service quality.
REQUIREMENTS
· Minimum Diploma in F&B Services Management, Hospitality, or equivalent.
· At least 3-5 years of working experience in a similar capacity.
· Able to work on weekends & public holidays.
· Possess good leadership skills.
· Possess customer-oriented mindset and have an analytical mind and problem solving skills.
· Team player with good interpersonal, oral and written communication skills.
· Able to work well under pressure and to manage multiple activities simultaneously.



