The posting
About the Role
We are looking for an experienced Assistant Manager, Operations to oversee day-to-day logistics and warehouse operations while driving service quality, operational efficiency, and continuous improvement. This role will provide hands-on leadership across logistics, warehousing, transportation, and customer service functions. The successful candidate will be responsible for managing operational performance, people, vendors, and costs in a fast-paced environment.
Key Responsibilities
- Provide tactical site and shift leadership across logistics, warehousing, transportation, and customer service operations.
- Oversee daily operational activities and ensure smooth and efficient process flow.
- Develop and implement strategies to improve inbound and outbound logistics processes.
- Identify opportunities for cost savings, productivity improvements, and operational efficiencies.
- Lead continuous improvement initiatives, including waste reduction, process optimisation, and workplace safety.
- Manage relationships with third-party vendors, including transport providers and manpower agencies, ensuring compliance with agreed service levels.
- Monitor daily operating costs, including manpower requirements, overtime, and other operational expenses.
- Lead the recruitment, selection, onboarding, and performance management of supervisory and executive-level employees.
- Coordinate and oversee annual stock takes and inventory-related activities.
- Review and manage disposal approvals, cargo damage claims, and major inventory discrepancies.
- Conduct root cause analysis for service failures and implement corrective and preventive actions.
- Work closely with internal teams and customers to resolve operational issues and maintain service standards.
- Support the team during peak periods, tight deadlines, and significant volume fluctuations.
Requirements
- Diploma or Degree in Supply Chain Management, Logistics, Business, or a related discipline.
- Minimum 5 years of relevant experience in logistics, warehousing, contract logistics, or supply chain operations.
- At least 2–3 years of experience in people management and operational leadership.
- Strong experience in vendor management and customer relationship handling.
- Good conflict resolution, communication, and stakeholder management skills.
- Strong analytical and problem-solving abilities, with experience conducting detailed root cause analysis.
- Able to work effectively under pressure and manage operational challenges in a fast-paced environment.
- Forklift/VNA licence and WSH-related certifications would be an advantage.
To Apply (via Harold Consultancy)
For a confidential discussion, please submit your detailed CV to Lorvz Concepcion at [email protected].



