The posting
Job Responsibilities:
- Providing support to all branches in relation to daily operations and administrative matters to ensure smooth operation
- Conducting operational training and inspection on branches
Responsible for handling customer complaints
- to send acknowledgement email and communicate the outcome to the complainant within stipulated timeframe
- to identify the root cause of the problem and course of the action to resolve the complaint
- to record and document the complaint and investigation findings
- to do analysis and submit report to ICCD
Responsible for Anti-Money Laundering related matters
- to provide advisory on AML requirements to branches
- Provision of AML information
- to keep monitoring on KYC progress
- to follow up on AML sample checks
- EDD & STR related work
Responsible for general compliance matters
- Head office and regulatory submission
- Dissemination of regulatory updates
- Provision of compliance advisory
- Monitoring of compliance tasks
Responsible for operational risk management
- BCM related work
- Risk and control self-assessment
- Key risk indicator
- Operational risk event
- Third party risk management
- Business System User Access Review
- Any work assigned from time to time by supervisor or the Management
Job Requirements:
- Bachelor’s degree, preferably in Banking and Finance or related discipline
- At least 1 - 2 years of relevant experience in banking industry
- Candidates with strong sense of responsibility
- Being patient and meticulous
- Fluent in Mandarin to liaise with internal and external stakeholders
- Ability to multi-task and work under pressure
- Good interpersonal skills and communication skills



