The posting
Description
- Supervise banquet servers, bartenders, and housemen during setup, service, and breakdown
- Train staff on service etiquette, tray-carrying, menu knowledge, and hotel brand standards
- Inspect servers on their uniform attire compliance, personal hygiene, and punctuality
- Inspect ballrooms, tables, linens and AV equipment to ensure it is clean and functioning well
- Oversees tear-down, food leftover inventory, return AV/equipment to storage, checking of function rooms
- Greet and meet up with event hosts, organizers throughout the function and address their special requests
- Resolve guest complaints and/or service delays
- Check and report any broken or missing items to engineering
- Coordinate and work closely with Sales, F&B team, housekeeping, engineering and AV staff
- Review BEOs, client contracts, floor plans, timeline schedules and special requirements before every event
Requirements
- 2 years of hands-on experience in hotel banquet operations
- Able to work on weekends, public holidays and shifts
- Possess valid Food Safety Certification
- Proactive, meticulous and excellent interpersonal skills



