The posting
Key Responsibilities
- Consistently focus on crafting high-quality coffee for every cup, and deliver sincere, warm and friendly service to delight customers.
- Assist in mentoring trainee baristas to accelerate their learning progress in coffee operational skills and product knowledge.
- Strictly follow operational standards to fulfil shift duties and business targets, including but not limited to store opening & closing, coffee and beverage preparation, customer service, product and membership promotion, cashiering and other related services.
- Proactively maintain cleanliness and tidiness of all store areas, including front of house, back of house, bar counter and storage room.
- Assist the Store Manager with other daily store operational matters.
Requirements
- Basic conversational English, able to take orders, introduce products, respond to general customer enquiries and handle simple customer complaints; able to understand daily conversations of local customers.
- Fluent Mandarin is preferred for communication with Chinese customers and team members. Basic Malay is a plus.
- Passionate about coffee and hospitality industry; able to operate coffee machines independently and perform latte art.
- Polite and well-mannered with neat grooming.
- Good verbal and interpersonal communication skills, strong team player.
- At least 1 year of working experience in coffee, tea or F&B industry.



