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Open nowPosted today

Business Process Improvement Manager, Tech (contract)

MyCareersFuture95,505 open roles

Pay
SGD 8,500 – SGD 9,500 a month
Where
East, Singapore
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Your applicationOpen nowBusiness Process Improvement Manager, Tech (contract)MyCareersFuture · East, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

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The clock on this job

Early applications get read.

10.1% of postings close within 7 days. Measured by our own scanner across the market. MyCareersFuture postings stay open a median of 8 days.

Share of postings closed within
  1. 2.0%1 day
  2. 4.0%3 days
  3. 10.1%7 days
  4. 15.7%14 days
  5. 34.0%30 days
This job: posted today

MyCareersFuture median: 8 days open

The posting

Our client is a leading global technology company looking for an Operations Manager to drive operational efficiency, improve processes, and support the delivery of scalable operations./

This is a contract role ending on 17 Apr 2027.

Responsibilities

  • Execute and support operational improvement initiatives, including process redesign, automation, workflow optimization, and service delivery enhancements.
  • Work with stakeholders to clarify policies, processes, business requirements, and resolve operational escalations or exceptions.
  • Identify opportunities to improve operational efficiency, customer experience, and performance through data analysis, process reviews, and automation.
  • Develop and maintain standard operating procedures (SOPs), process maps, workflow documentation, and training materials.
  • Monitor operational performance, service-level agreements (SLAs), and key performance indicators (KPIs), providing regular updates and identifying areas for improvement.
  • Support project implementation and coordinate with internal teams and external service providers to deliver operational initiatives.
  • Manage stakeholder and vendor relationships, including supporting supplier selection, onboarding, performance reviews, and progress evaluations.
  • Address operational queries and escalations within agreed service levels, identify recurring issues, and streamline ticket and queue management.
  • Participate in stakeholder meetings to understand business objectives and recommend suitable operational strategies, resources, and service delivery solutions.

Requirements

  • At least 7 years of experience in business operations, process improvement, or a related field.
  • Strong analytical skills, with the ability to interpret operational data, identify trends, and recommend improvements.
  • Knowledge of process design, workflow optimization, automation tools, and operational best practices.
  • Experience monitoring operational KPIs, SLAs, and service delivery performance.
  • Good project coordination and problem-solving skills, with the ability to manage competing priorities and resolve operational issues.
  • Understanding of customer support operations, queue management, and service delivery processes.
  • Strong business acumen and a consultative approach to identifying and implementing solutions.
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