The posting
Role & Responsibilities:
Responsibilities
· Manage the end-to-end Change Management process across production environments.
· Review Change Requests for completeness, risk assessment, approvals, and implementation readiness.
· Facilitate Change Advisory Board (CAB) meetings and coordinate stakeholder approvals.
· Oversee high-risk and business-critical changes to ensure effective governance and production stability.
· Manage change schedules, communications, escalations, and stakeholder coordination.
· Monitor change metrics, reporting, compliance, and audit requirements.
· Drive adherence to Change Management standards and support continuous process improvement.
· Provide guidance and support to stakeholders on Change Management practices.
Requirements
· Demonstrated experience in IT Operations, Production Support, Infrastructure Support, Application Support, or Information Technology Service Management (ITSM).
· Experience in Change Management, Change Advisory Board (CAB) facilitation, or production change coordination.
· Knowledge of ITIL practices, particularly Change Enablement and Service Operations.
· Experience with ITSM tools such as ServiceNow, Remedy, or Jira Service Management.
· Language Requirement
Proficiency in French and English (spoken and written) is required for this role: The role regularly supports French-speaking stakeholders and teams in France and other French-speaking locations, requiring the incumbent to facilitate Change Advisory Board (CAB) meetings, coordinate production changes, review change documentation, and communicate change-related risks, approvals, and implementation plans in French. As these responsibilities are a regular and essential part of the role, French language proficiency is required to perform the job effectively.
Next Step:
If interested, you can click on “Apply here” or write an e-mail to [email protected] with your updated resume.
NOTE: - Only shortlisted candidates will be contacted back.
Thanks & Regards
Deeksha Agarwal
EA Licence No.91C2918
Personnel Registration No. R26161520



