The posting
Key Responsibilities
1. Operations & Service Delivery
- Supervise and coordinate daily cleaning operations across assigned sites.
- Ensure all cleaning tasks are carried out according to agreed schedules, SOPs, and service levels.
- Conduct regular site inspections and quality checks to ensure cleanliness standards are met.
- Plan and deploy manpower effectively to meet operational requirements.
2. Team Supervision & Training
- Lead, motivate, and supervise cleaning staff, including assigning duties and monitoring attendance.
- Provide on-the-job training and coaching on cleaning techniques, equipment usage, and safety practices.
- Enforce discipline, grooming standards, and workplace conduct.
- Identify training needs and recommend staff for further skills development.
3. Quality Control & Reporting
- Carry out routine inspections and record inspection results.
- Follow up on rectification of defects and service lapses promptly.
- Prepare daily/weekly reports on manpower deployment, attendance, and service performance.
- Monitor consumption of cleaning materials and request replenishment when necessary.
4. Client & Stakeholder Management
- Act as the main on-site point of contact for clients regarding cleaning services.
- Handle client feedback, complaints, and service requests professionally and promptly.
- Participate in regular site meetings and service review sessions with clients and management.
5. Safety, Compliance & Housekeeping
- Ensure compliance with WSH, NEA, and company safety policies.
- Conduct toolbox meetings and safety briefings for cleaning staff.
- Ensure proper handling, storage, and use of cleaning chemicals and equipment.
- Report and investigate accidents, incidents, and near-misses.
6. Equipment & Inventory Management
- Ensure proper use, maintenance, and safekeeping of cleaning equipment and machines.
- Monitor inventory levels of consumables and equipment.
- Report equipment faults and arrange for repairs or replacements.
Job Requirements
- Minimum NITEC / Higher NITEC / Secondary education or equivalent.
- At least 2–5 years of relevant experience in cleaning or facility management operations, with supervisory experience preferred.
- Knowledge of cleaning methods, chemicals, machinery, and safety practices.
- Familiar with WSH requirements, safe chemical handling, and workplace safety procedures.
- Able to communicate effectively with workers, clients, and management.
- Physically fit and willing to perform site inspections and hands-on supervision.



