The posting
Are you organised, detail-oriented and passionateabout delivering excellent customer service?
At PURE, we believe in creating an exceptional experience for our members, both in and beyond our clubs. We are looking for a proactive and service-oriented Client Service Executive to join our team and support our membership administration and service operations.
If you thrive in a dynamic environment, enjoy working with people and take pride in getting things right, we would love to hear from you!
KEYRESPONSIBILITIES
· Membership Administration: Manage day-to-day membership administration, including creating and maintaining member accounts,updating membership packages and fees, and processing billing adjustments.
· Membership Services: Process membership requests, including renewals, transfers, suspensions and terminations, ensuring accuracy and timely completion.
· Member Enquiries and Resolution: Liaise with Sales, Operations, Corporate Sales and Finance teams to address and resolve member enquiries and account-related matters efficiently.
· Redemption Processing: Process food voucher redemptions and complimentary membership extensions in accordance with members’ requests and established procedures.
· Administrative Support: Perform other administrative duties and assist with ad-hoc tasks or projects as assigned.
REQUIREMENTS
· Experience in membership administration is an added advantage
· Minimum Diploma holder with at least 1 year of data entry experience
· Good communication skills in English
· Able to multi-task, is detailed-oriented and resourceful
· Excellent organizational and time management skill



