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Open nowPosted today

Client Servicing Analyst #Financial - 1 Yr ($4K to $4.7K) #NJA

MyCareersFuture97,045 open roles

Pay
SGD 4,000 – SGD 4,700 a month
Where
Central, Singapore
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Your applicationOpen nowClient Servicing Analyst #Financial - 1 Yr ($4K to $4.7K) #NJAMyCareersFuture · Central, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market. MyCareersFuture postings stay open a median of 3 days.

Share of postings closed within
  1. 1.7%1 day
  2. 3.6%3 days
  3. 8.1%7 days
  4. 15.1%14 days
  5. 34.0%30 days
This job: posted today

MyCareersFuture median: 3 days open

The posting

  • Manage call surveys with accuracy and in a timely manner
  • Resolve complaints in an independent, effective and timely manner within the firm’s service standards
  • Deliver timely and quality responses to customers’ queries and feedbackreceived through customer service touch points
  • Support Customer Service projects and process improvement initiatives, including requirements gathering, user testing, data preparation, issue tracking andpost-implementation follow-up
  • Any other duties assigned to meet the firm and department goals
  • Determine when survey responses require clarification or follow-up.
  • Assess whether customer concerns should be escalated for review and management attention

Requirements

  • Minimum 3 to 5 years in Customer Service experience within the Financial Services Industry
  • Experience in conducting customer call surveys, including handling ambiguous customer responses
  • 2 years’ experience in managing escalated complaints, service recovery and complaint-related follow-ups (preferred)

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg.No. 199601303W || EA Licence No. 99C4599

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3×

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