The posting
Our client, a global tertiary university, is seeking a
Coordinator, Students & Operations
, to join their dynamic team.
If you have passion to shape the world and to create transformative experiences for students whether in school or for their career in the future, read on!
Reporting to the Academic Director, Singapore,
the key accountabilities of this role are:
- Student Experience and Engagement: Plan, coordinate and deliver student experience initiatives, including Orientation and Induction, peer mentoring, global opportunities, Work Integrated Learning sessions, workshops and student engagement activities. Foster a strong sense of belonging and build a vibrant student community in Singapore.
- Operational Coordination: Collaborate with academic and professional teams in Singapore and Melbourne to ensure the smooth implementation of student-focused initiatives and operational activities. Provide operational support to College staff and assist visiting academics with local teaching and logistical requirements.
- Student Support and Development: Provide guidance and support to students on academic, personal and career-related matters. Develop and coordinate student support programmes, including initiatives for at-risk students and high achievers, to enhance student engagement, academic progression and overall success.
- Student Feedback and Issue Management: Coordinate student feedback initiatives, including Student Staff Consultative Committee meetings and student experience surveys. Support the management and resolution of student issues, complaints, appeals and misconduct cases in collaboration with relevant stakeholders.
- Stakeholder Engagement and Collaboration: Build and maintain strong working relationships with academic and professional staff, student associations and external stakeholders. Collaborate with the SIM Student Council and relevant teams to organise student activities, events and engagement opportunities.
- Continuous Improvement and Process Enhancement: Identify opportunities to improve student services, internal communication and operational processes. Work collaboratively with relevant teams to enhance service delivery, streamline coordination and support continuous improvement initiatives.
- Analysis and Reporting: Assist in preparing reports and conducting analyses on student experience initiatives and operational activities. Evaluate programme effectiveness, provide recommendations for improvement and support programme reviews and quality enhancement initiatives.
- Event and Project Coordination: Support the planning and execution of institutional events, including Open House activities, employer engagement functions, industry events and professional association activities. Coordinate project activities and ensure effective communication among stakeholders.
In order to succeed in this role, the ideal candidate will need to have the following qualities:
- Relevant tertiary qualifications and/or proven extensive experience.
- Demonstrated experience in coordinating student experience initiatives and operational activities within a tertiary education environment.
- Excellent organisational, coordination and event management skills, with the ability to independently manage multiple priorities and meet deadlines.
- Proven experience in project management and coordination, including planning, implementation, evaluation and reporting.
- Strong interpersonal and stakeholder management skills, with the ability to collaborate effectively with academic staff, professional teams, students and external partners.
- Excellent written and verbal communication skills, with the ability to conduct meetings, prepare correspondence and produce clear, action-oriented reports.
- Strong analytical, problem-solving and decision-making skills, with the ability to manage complex issues and recommend practical solutions.
- Demonstrated ability to build and maintain positive working relationships with stakeholders from diverse cultural and professional backgrounds.
- Proficiency in using software and digital technologies to support operational activities, service delivery and stakeholder engagement.
- Ability to work independently and collaboratively within a team, demonstrating initiative, adaptability and a commitment to achieving high-quality outcomes.
- Strong attention to detail, professionalism and discretion when handling sensitive or confidential information.
- Ability to work effectively in a dynamic, multicultural and transnational education environment.
