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Open nowPosted today

Customer Account Manager

MyCareersFuture94,660 open roles

Pay
SGD 6,800 – SGD 8,300 a month
Where
Central, Singapore
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Your applicationOpen nowCustomer Account ManagerMyCareersFuture · Central, Singapore

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The clock on this job

Early applications get read.

8.0% of postings close within 7 days. Measured by our own scanner across the market. MyCareersFuture postings stay open a median of 3 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.5%3 days
  3. 8.0%7 days
  4. 15.0%14 days
  5. 34.1%30 days
This job: posted today

MyCareersFuture median: 3 days open

The posting

Embraer Asia Pacific is seeking a highly motivated Customer Account Manager to support and develop relationships with Embraer's Executive Jets and Defense customers across the Asia Pacific region.

Responsibilities:

Reporting to the Customer Support & Services Director, you will serve as the primary interface between Embraer and key customers, ensuring alignment with customer needs and contractual commitments. You will play a critical role in driving customer satisfaction, business growth, contract performance, and long-term partnerships to support the company’s revenue objectives.

You will be responsible for the following but not limited to:

Customer Relationship

  • Act as the primary point of contact for customers across the region.
  • Ensure adherence to Contact Center policies and educate customers on Embraer policies (e.g., technical publications pricing, CC1/CC2 charging policies).
  • Support customers with FlyEmbraer/MyTechCare platforms and troubleshooting.
  • Maintain accurate and up-to-date customer data/ intel in Salesforce and Embraer systems.
  • Conduct regular customer visits and calls to strengthen relationships and understand needs.
  • Coordinate concessions requests and internal approvals.
  • Support AOG (Aircraft on Ground) events by coordinating between customers, MRO/MRT providers, and contact center.
  • Assist with warranty, Executive Care, pool programs, and contract-related matters.
  • Handle general inquiries related to EASC/EOSC.
  • Maintain awareness of local aviation regulations and customs requirements.
  • Support Air Safety activities and manage crisis situations when required.
  • Support Embraer's participation in conferences, customer events, and trade shows.
  • Drive and promote customer satisfaction initiatives (e.g., AIN/ ProPilot surveys, industry feedback).
  • Manage Journey of WOW FSR related tickets).
  • Coordinate post-delivery commitments and ensure regional implementation of ADs and SBs.
  • Up to date on market perception and maintain relationships with other OEMs Field Teams (RR, HY, GARMIN, OGMA, LIEBHERR etc).
  • Generate good ideas, gather market intelligence and identify revenue opportunities.
  • Support new aircraft sales activities.
  • Light technical knowledge for rapid advice (go/no-go decisions from the cockpit).
  • Assist Contact Center with case resolution and quality improvements (Final Fix, Updates, Quality Clinic etc.).
  • Manage intermittent/challenging customer troubleshooting issues.
  • Manage complex customer issues and act as the voice of the customer within Embraer.
  • Adhere to company’s policies and achieve good revenue.
  • Ensure clear, structured, and timely communication with Defense customers.
  • Prepare reports, presentations, and updates as required.

Account Management Support (AR, KYC, EIS, Strategic)

  • Interact with customers and manage accounts receivable matters, including collection of overdue payments.
  • Validate and update payment terms in Embraer systems.
  • Oversee credit limit requests and management.
  • Support Entry Into Service (EIS) for new and pre-owned aircraft, ensuring smooth interface with Customers.
  • Lead or co-lead EIS activities depending on project complexity.
  • Ensure customer compliance with KYC (Know-Your-Customer) requirements.
  • Oversee customer onboarding and setup processes.

Aftermarket Sales Support

  • Promote aftermarket services and support sales opportunities.
  • Collaborate with sales teams and customers to drive service adoption.
  • Gather and analyze competitive market information.
  • Support sales of spare parts and services for Defense customers.
  • Review and contribute to Defense Commercial proposals.
  • Manage and administer Defense sales opportunities

Desired Skills and Experience:

We are seeking to hire a professional with:

  • Bachelor's degree in Aeronautical Engineering or equivalent;
  • Minimum 4 years of account management experience in aerospace, aviation, or defense industries;
  • Experience with aircraft maintenance operations, technical support, and customer engagement;
  • Familiarity with Defense aviation markets and customers; and
  • Experience working in international and multicultural environments.

Requirements:

  • Good understanding of Civil and Defense aircraft design, configurations and operational differences.
  • Familiarity with aviation customer operations and industry practices.
  • Comfortable working in a military or defense environment.
  • Strong stakeholder management, communication, and negotiation skills. Able to be assertive when needed.
  • Strategic, customer-focused, and results-driven mindset.
  • Strong sense of urgency, importance and ability to manage risks effectively
  • Able to work across diverse cultures and regional markets.
  • Effective presentation and reporting skills.
  • Self-motivated, adaptable, and able to thrive in a dynamic environment.
  • Team-oriented with a proactive and collaborative approach.
  • Comfortable with flexible and hybrid work arrangements, including working from home when required to support after-hours calls across time zones.
  • Fluent in English.
  • Proficiency in Portuguese is a plus to facilitate effective communication with headquarters in Brazil.
  • Proficient in MS Office and Sales Force.
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