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Open nowPosted yesterday

Customer Experience Specialist (Mechanical Engineering firm).

MyCareersFuture91,045 open roles

Pay
SGD 3,800 – SGD 4,500 a month
Where
Central, Singapore
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Your applicationOpen nowCustomer Experience Specialist (Mechanical Engineering firm).MyCareersFuture · Central, Singapore

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market. MyCareersFuture postings stay open a median of 1 days.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted yesterday

MyCareersFuture median: 1 days open

The posting

Job Responsibilities

Customer Engagement & Account Ownership

  • Act as the primary operational point of contact for assigned key and strategic customers.
  • Build strong, trust-based relationships through proactive and professional engagement.
  • Develop deep understanding of customer business, applications, and buying behaviour to deliver tailored support.

Order, Quotation & Transaction Management

  • Manage quotations, sales orders, and change requests, including complex and high-value transactions.
  • Interpret and validate technical requirements such as part numbers, configurations, and specifications.
  • Ensure accuracy, commercial alignment, and timely execution of all transactions.

End-to-End Fulfilment Ownership

  • Own the full order lifecycle from enquiry through delivery and after-sales support.
  • Proactively monitor order status, delivery commitments, and potential risks.
  • Drive resolution of fulfilment issues to ensure customer expectations are met.

Cross-Functional Coordination & Escalation Management

  • Collaborate closely with Sales, Supply Chain, Finance, and other relevant teams to deliver seamless execution.
  • Take ownership of escalations, ensuring timely resolution and clear communication to customers.
  • Support customer meetings, reviews, and joint engagements where required.

Customer Insights, Continuous Improvement & Compliance

  • Analyse customer data, trends, and buying patterns to generate insights and support account development.
  • Identify and drive improvements in processes, service levels, and customer experience.
  • Ensure adherence to pricing policies, internal controls, and data integrity across CRM and ERP systems.

Job Requirements

  • Diploma or Degree in Mechanical Engineering or a related discipline is strongly preferred.
  • Minimum 3 years of relevant experience in customer-facing roles, with Key Account management experience, within industrial, engineering, or technical environments.
  • Strong customer orientation with excellent communication skills and fluency in English.
  • Computer Skills: Proficient in Microsoft 365 business applications (Word, Excel, PowerPoint, Outlook, and Power BI), CRM systems (HubSpot preferred), SAP B1, and the ability to quickly learn business systems and other software platforms as required.

Only shortlisted candidate will be notified.

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Jaremy Ong | Registration No: R1876766

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltds PDPA and e2is PDPA

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