The posting
Join the story of Breitling, a world-renowned Swiss luxury watch manufacturer that is leading innovation, quality and style.
The Customer Service Associate plays a key role in our After-Sales Service department, communicating directly with clients to deliver exceptional experience. The ideal candidate will have a background in the luxury industry, with excellent soft skills and a passion for watches.
Responsibilities:
· Respond to customer inquiries via phone and email
· Provide accurate information about watch models, features, pricing, warranties, and services
· Assist customers with product care, maintenance, and usage guidelines
· Input and maintain detailed records into our CRM system
· Resolve customer complaints in a professional and timely manner
· Coordinate with our internal teams in Switzerland for repairs and after-sales support
· General administrative duties for the department’s function
· Perform any other tasks assigned by the Customer Service Manager
Skills and experience:
· Professionalism and pride in providing a high level of customer service
· Excellent communication skills with patience and empathy
· Confidence to resolve customer inquiries with a problem-solving mindset
· Organizational skills, with the ability to multitask responsibilities
· Team player with a proactive approach



