The posting
Job Description & Requirements
Job Summary
You will support order management, production scheduling, and customer coordination to ensure seamless manufacturing operations and high customer satisfaction.
Responsibilities
- Coordinate daily communications and act as the main account liaison for assigned customers to address enquiries promptly
- Review and verify Purchase Orders for accuracy before confirming orders to prevent errors
- Collaborate with production, warehouse, logistics, and customer service teams to ensure efficient order fulfilment
- Monitor order status and delivery timelines to guarantee on-time delivery to customers
- Expedite urgent orders and provide timely delivery updates to customers
- Assess production capacity availability and coordinate with operations to plan production schedules effectively
- Analyze customer usage trends, forecasts, and purchasing patterns to support capacity planning decisions
- Prepare detailed order reports, fulfilment status updates, and customer activity summaries for management review
- Manage escalations by resolving issues through cross-functional teamwork to maintain high customer satisfaction
- Execute additional ad-hoc duties as assigned by the Manager
Required competencies and certifications
- Minimum 1 year of experience in customer service or order fulfilment within a manufacturing environment
- Diploma or equivalent qualification in a related field
- Basic knowledge of manufacturing workflows, production planning, or ERP systems
- Strong coordination, multitasking, and communication skills to engage internal and external stakeholders effectively
- Ability to stay task-oriented, organized, and perform well in a fast-paced environment
WORKING LOCATION -SENOKO DRIVE
TALENT LINK SOLUTION – (23C1962)
PATRICK POH
Reg No - R1107847



