The posting
Customer Service Coordinator
acts as a bridge between clients and internal teams,
managing daily support operations, resolving escalated issues, and ensuring high satisfaction
Core Responsibilities
- Customer Communication: Answer inquiries, process orders, and handle complaints via phone, email, or online chat according to company guidelines.
- Issue Escalation & Resolution: Investigate customer disputes, issue refunds or compensations, and escalate complex problems to senior management or specialized departments.
- Cross-Departmental Liaison: Connect customers with internal teams (such as logistics, sales, or technical support) to ensure smooth service delivery.
- Data & Feedback Tracking: Monitor customer feedback, update CRM databases, track performance metrics, and prepare reports to help improve processes. https://resources.jobsoid.com/job-descriptions/customer-service/customer-service-coordinator
- Team Support & Onboarding: Assist with training new staff, maintain internal documentation like FAQs or call scripts, and support day-to-day workflow operations.



