Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted yesterday

Customer Service Coordinator

MyCareersFuture92,121 open roles

Pay
SGD 3,000 – SGD 3,500 a month
Where
West, Singapore
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Service CoordinatorMyCareersFuture · West, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.0% of postings close within 7 days. Measured by our own scanner across the market. MyCareersFuture postings stay open a median of 3 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.5%3 days
  3. 8.0%7 days
  4. 15.0%14 days
  5. 34.1%30 days
This job: posted yesterday

MyCareersFuture median: 3 days open

The posting

The Customer Service Coordinator supports the day-to-day coordination of customer requirements across Logistics and Warehouse operations. The role serves as a key point of contact between customers and internal operations teams, ensuring jobs are accurately coordinated, monitored and completed from order receipt through job closure and billing. The incumbent is responsible for providing timely customer updates, maintaining accurate documentation and system records, and resolving operational issues to ensure smooth service delivery.

Key Responsibilities:

Customer Service & Job Coordination

  • Manage customer job requests and provide practical solutions based on operational requirement.
  • Serve as a key point of contact for customers, vendors, freight forwarders and internal teams.
  • Provide accurate and timely updates on shipment, transport and warehouse activities.Maintain clear records of customer instructions, job changes, updates and agreements.
  • Follow up on operational issues and escalate delays, discrepancies, complaints or service issues to the Customer Service Supervisor when required.
  • Provide operational reports and data as required.

Logistics Operations Coordination

  • Coordinate local pickup and delivery for FCL, LCL, OOG and break-bulk shipments.
  • Review cargo and site requirements and coordinate the appropriate truck, trailer or equipment with Operations.
  • Enter confirmed jobs accurately into the job system and prepare the required operational documents.
  • Check Portnet releases, permits, depot details, container return dates and vessel schedules, where applicable.
  • Coordinate closely with Traffic Controllers, drivers and other operations personnel to ensure smooth job execution.
  • Monitor deliveries and pickups through to completion and promptly follow up on delays, cargo damage or other transport-related issues.

Warehouse Operations Coordination

  • Coordinate inbound, storage, picking, packing and outbound activities according to customer requirements.
  • Ensure warehouse jobs and stock movements are accurately and promptly updated in the Warehouse Management System (WMS).
  • Maintain accurate inventory records and support stock checks, cycle counts and inventory reconciliation.
  • Follow up on cargo discrepancies, damage, missing documents and other warehouse-related issues.
  • Coordinate closely with Warehouse Operations to ensure the timely receipt and release of cargo.

Documentation, Job Closing & Billing

  • Ensure job instructions, permits, PODs, supplier documents and other supporting records are complete and properly maintained.
  • Support permit declarations for FCL and LCL shipments where required.
  • Verify completed jobs against customer instructions, approved rates and actual services performed.
  • Ensure pre-job and post-job documentation is complete to facilitate timely job closure and billing.
  • Close completed jobs accurately and submit complete billing documentation within the established KPI, subject to receipt of all required supporting documents.
  • Follow up promptly on missing documents, additional charges and outstanding or unbilled jobs.
  • Comply with Company SOPs, customer requirements and applicable workplace safety procedures.

General Operations Support

  • Work closely with Logistics and Warehouse Operations to support changing operational requirements and priorities.
  • Support both Logistics and Warehouse functions where required to ensure continuity of customer service.
  • Perform other duties as assigned by the Customer Service Supervisor or Operations Manager.

Job Requirements

Minimum Qualifications

  • GCE ‘O’ Level, NITEC or equivalent qualification.
  • Relevant experience in customer service, logistics, transportation, warehousing or 3PL operations is preferred.
  • Working knowledge of import and export documentation, Portnet and warehouse operations would be an advantage.
  • Experience using WMS, logistics/job management systems, digital platforms and Microsoft Office applications would be advantageous.

Skills & Competencies

  • Strong customer service orientation with good interpersonal and communication skills.
  • Good coordination and organisational skills, with the ability to work effectively across customers and multiple operational teams.
  • Strong attention to detail, particularly in job instructions, supporting documents, additional charges and billing accuracy.
  • Good problem-solving skills with the ability to respond promptly and practically to operational issues.
  • Able to prioritise multiple jobs, manage deadlines and follow through on assignments until completion.
  • Able to work independently while collaborating effectively with Traffic Controllers, drivers, warehouse personnel and other internal teams.
  • Proactive, responsible and adaptable to changing operational requirements.
  • Willing and able to support both Logistics and Warehouse operations based on business needs.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against MyCareersFuture's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on MyCareersFuture's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    MyCareersFuture's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.