The posting
Description:
- Conduct outbound calls only
- Assist respondents in completing surveys and provide guidance when required.
- Update call outcomes, survey records, and case notes accurately in Excel and designated systems.
- Ensure timely and accurate submission of completed survey data.
- Adhere to SOPs, project guidelines, and data confidentiality requirements.
- Track and follow up on assigned cases to achieve survey completion targets.
- Prepare daily operational reports and maintain accurate documentation.
- Support administrative duties and rectify data collection errors when required.
Requirements
- Experience in customer service, call centre operations, survey research, or account handling is preferred.
- Detail-oriented, organised, and accurate in data entry.



