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Open nowPosted today

Customer Service Executive

MyCareersFuture95,505 open roles

Pay
SGD 2,600 – SGD 3,000 a month
Where
Singapore
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Your applicationOpen nowCustomer Service ExecutiveMyCareersFuture · Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

10.1% of postings close within 7 days. Measured by our own scanner across the market. MyCareersFuture postings stay open a median of 8 days.

Share of postings closed within
  1. 2.0%1 day
  2. 4.0%3 days
  3. 10.1%7 days
  4. 15.8%14 days
  5. 34.0%30 days
This job: posted today

MyCareersFuture median: 8 days open

The posting

Job responsibilities:

  • Manage incoming calls, inquiries, and record case information
  • Assist service hall bookings and administration
  • Generate and dissimilate cases and enquiries from incoming calls to frontline staff and internal stakeholders
  • Handles complaints, provide appropriate solutions and alternatives with the time limit and following up to ensure resolution
  • Keep records of customer interactions, process, documentation, and update customer’s cases
  • Support frontline staff on administrative duties
  • Work closely with Finance and Operations Team
  • Follow communication procedures, guidelines, and policies
  • Assist in ad-hoc administrative duties
  • Case Management – corresponding with families, corporates, and stakeholders to ensure safe and smooth repatriation process
  • Assist with administration and documentation for all repatriation cases
  • Respond to enquiries via email, web, and phone in a timely manner

Requirements:

  • Diploma holder with a minimum of 2 years of customer service experience
  • To converse well in both English and Chinese (to speak with Chinese-speaking clients)
  • Possesses IT knowledge
  • Good listening skills
  • Able to work in fast-paced environment
  • Good team player with good interpersonal communication and presentation skills
  • Self-motivated, meticulous, and independent
  • Able o do shift work, and work on Public Holidays and Overtime

If you are shortlisted for the first round of screening, our Recruiter will contact you directly.

EA License No: 21C0571 | EA Reg No:21103634 (Johnny Wu)

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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against MyCareersFuture's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on MyCareersFuture's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    MyCareersFuture's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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