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Open nowPosted today

Customer Service Executive

MyCareersFuture90,627 open roles

Pay
SGD 2,300 – SGD 2,500 a month
Where
Central, Singapore
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Your applicationOpen nowCustomer Service ExecutiveMyCareersFuture · Central, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.5% of postings close within 7 days. Measured by our own scanner across the market. MyCareersFuture postings stay open a median of 7 days.

Share of postings closed within
  1. 1.8%1 day
  2. 4.0%3 days
  3. 8.5%7 days
  4. 15.4%14 days
  5. 34.1%30 days
This job: posted today

MyCareersFuture median: 7 days open

The posting

We are seeking a dedicated and detail-oriented Customer Service Executive to join our team at Shamir Singapore. In this role, you will serve as the frontline contact for our customers, ensuring their inquiries, issues, and requests are resolved timely with accuracy and efficiency. Your goal is to deliver exceptional support across multiple communication channels, build sustainable relationships, and foster long-term brand loyalty.

Key duties and responsibilities

  • Omnichannel Support: Interact directly with customers via phone calls, live chat, emails to address inquiries, provide product information, or order updates.
  • Issue Resolution: Actively listen to customer complaints, identify the root cause of problems, and offer effective solutions or alternatives within reasonable time limits.
  • Order & Account Management: Process product orders, refunds, exchanges, and cancellations accurately accordingly to internal process.
  • Interdepartmental Escalation: Route complex or highly technical issues to the designated departments (e.g., Technical Support, Finance, Sales Rep) with documented notes for issue.
  • Value-Added Support: Maintain expert knowledge of our company's evolving products, services, and policies to proactively recommend goods that benefit the customer's unique needs.
  • Logistical support: Maintain an efficient and organised incoming and outgoing procedure to ensure orders are processed time and customer are updated timely.

Required Skills and Qualifications

  • Experience: Prior customer service experience in a call centre, retail setting, or help-desk environment is highly preferred but not mandatory.
  • Communication Skills: Exceptional verbal and written communication, with an ability to communicate clearly, professionally, and politely.
  • Emotional Intelligence: Strong sense of empathy, patience, and de-escalation skills to handle stressed or frustrated customers calmly.
  • Time Management & Multitasking: Ability to multi-task by managing multiple chat streams or customer accounts simultaneously while meeting core performance metrics.
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  1. A CV for this posting

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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on MyCareersFuture's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    MyCareersFuture's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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